Case Manager

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The Case Manager plays a pivotal role within the client operations team, holding direct responsibility for overseeing a designated caseload. Primary objective s include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families and providers on the team.

• Foster and sustain ongoing communication with families, cultivating a genuine and trusting rapport that initiates during the intake process and continues throughout the entirety of services, including monthly check in calls.
• Provide guidance and support to the providers of the team to enable them to provide optimal care to the families.
• Proactively address and resolve service-related issues and challenges that may arise.
• Ensure the prompt receipt of patient progress reports.
• Actively participate in facilitating the acquisition of insurance authorizations.
• Monitor and work towards increasing the utilization and ensure authorized hours are effectively utilized.
• Collaborate with recruiters to efficiently hire staff and ensure timely and suitable case staffing.
• Perform candidate interviews and maintain ongoing communication with successfully hired candidates throughout the entire onboarding process.
• Thoroughly record and document all interactions and correspondence with both clients and providers.
• Ensure systems and client databases remain up to date.
• Participate in team meetings and integrate suggestions that are provided for the betterment of the department.
• Adhere to all company policies and procedures, uphold ethical and professional standards, client confidentiality, HIPAA compliance, and comply with all relevant local, state, and federal laws regarding case management provision.

• Proficiency in documentation, organization and tracking skills
• Exceptional attention to detail
• Decision making;
  Ability to multitask
• Positive attitude
• Computer proficiency
• Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Hospitals and Health Care