Hospice Social Worker​/Volunteer Coordinator

Overview

The Social Worker and Volunteer Coordinator is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders.

The Social Worker provides preventive, educational, and evaluative and treatment services to meet the psychosocial needs of patients and their families, to help them improve, restore, and maintain their maximum level of coping. The Social Worker utilizes community resources and the interdisciplinary team to aid in this process. The Volunteer Coordinator is responsible for recruiting, selecting, training, supervising, and retaining volunteers to adequately support volunteer operations and to ensure compliance with state and federal regulations.

He/she will ensure the coordination of patient and family needs for volunteer services and will oversee the development and implementation of the plan of care to meet those needs.

• Participates as a member of the interdisciplinary team (IDT), including the development and implementation of the plan of care.
• Promotes the use of volunteers as an intervention to support patient care needs.
• Assists in identifying the need for intervention of other IDT members.
• Effectively communicates patient and family needs to IDT.
• Provides education about volunteer services and role of the volunteer to members of the IDT.
• Prepares reports, in-services, and other documents to demonstrate the value and effectiveness of the volunteer program as requested.
• Utilizes a variety of means to communicate with and retain active volunteers, which may include:
• Newsletters
• Email campaigns
• Gatherings/ celebratory events
• Meetings
• Delivers at least 4 in-services per year for active volunteers.
• Manages volunteer services through accountable awareness of volunteer utilization, documentation and plan of care involvement.
• Assigns patient care and administrative volunteers, providing oversight for activity and documentation requirements.
• Interviews, hires, and trains volunteers; in addition to, planning, assigning, and directing work; appraising performance; rewarding and disciplining volunteers; addressing complaints and resolving problems.
• Performs other duties as assigned.

• Minimum of Bachelor’s degree in Social Work, Psychology, Sociology, or other field related to social work with one (1) year of social work experience in a healthcare setting required; and licensure if required by state rules. Will require supervisory oversight by MSW for hospice patient care planning and counseling needs.
• Master’s degree in Social Work with one (1) year of social work experience in a healthcare setting highly preferred; and licensure if required by state rules.
• Experience in Social Services, Human Services, Resource Management, or related field preferred; or equivalent combination of education and experience desired.
• Prior experience managing volunteer services or non-profit organization is a plus.

• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language
  
  Skills:
  
  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other
  
  Skills and Abilities:
  
  Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy. Ability to effectively delegate and monitor many activities simultaneously.

Missouri

• BSW from an accredited school of social work is minimum education required but must be supervised by MSW.