Communications Center Dispatcher​/Operator

Company

Federal Reserve Bank of Kansas City

The Federal Reserve Bank of Kansas City is seeking to hire multiple Law Enforcement Communications Center Dispatch/Operators. Operators simultaneously operate law enforcement multi‑channel radio consoles, multi‑line telephones, advanced life‑safety systems (fire, security, access control), and other computer and data base systems efficiently with a focus on strong customer service.

Operators are responsible for receiving and disseminating routine and critical (emergency) information from various sources while maintaining radio contact with Federal Reserve Law Enforcement Officers (FRLEOs) to monitor response progress. May require performing duties in emergency or crisis without being relieved for extended periods of time. The Law Enforcement Communications Center is a 24/7 operation; workdays will vary based on a rotating schedule, including weekends and holidays.

• Answer, evaluate, and prioritize incoming telephone calls.
• Effectively communicate with a variety of audiences including Federal Reserve Law Enforcement Officers, Facilities Management, and Business Continuity.
• Dispatch FRLEOs to routine calls for service, emergencies, critical incidents, and life‑safety events.
• Provide critical information (evacuation, medical instructions, etc.) to persons calling the Law Enforcement Communications Center.
• Enter data into the Department Computer Aided Dispatch (CAD) / incident management software program; track and maintain locations of FRLEOs during an assigned shift.
• Monitor and prioritize critical life‑safety alarm systems, radios and telephones, including fire, medical, intrusion detection, access control and suspicious activity from multiple Tenth District Federal Reserve facilities; also monitor severe weather alert systems, Homeland Security and Federal Reserve System threat alert system.
• Maintain close contact with FRLEOs and communicate with other law enforcement staff (including management) via radio, telephone or computer; may be responsible for communicating with FRLEOs at multiple Tenth District Federal Reserve locations during all or part of a shift.
• Communicate with other criminal justice agencies, local fire/EMS departments in multiple metro areas within the Tenth District via telephone or radio to coordinate response to incidents involving FRELOs and Bank facilities.
• Retrieve information from automated and hardcopy files/sources in response to queries from law enforcement and Bank staff, and other Federal Reserve Law Enforcement units.
• Input, update, request, transmit and query information from a variety of law enforcement databases for information, wants/warrants, intelligence, driver’s license and vehicle information, etc. Routinely operate the National Criminal Information Center (NCIC) system.
• Read/interpret maps, building layouts, basic fire system designs, etc. to provide direction or information to FRLEOs and external first responders, when applicable.
• Prepare and distribute (radio, computer or hardcopy) urgent and routine law enforcement bulletins (BOLO) and information.
• Create and maintain dispatch and law enforcement activity logs in approved automated systems, including CAD and Incident Management system.
• Communicate in a clear, concise and calm manner on the radio, telephone and in person during both routine and emergency situations; give public address announcements in situations requiring building evacuations.
• Assist in maintaining document storage and retrieval systems.
• This position requires overtime work, including unscheduled overtime due to unanticipated staffing shortages or operational necessity, such as heightened Law Enforcement alerts. Requires holiday, weekend and shift work. May require travel to attend external training classes or to other Federal Reserve Bank offices.
• 2nd & 3rd shifts available with new hire training approximately 4 weeks on 1st shift.

• Typically requires at least 0–3 years of relevant experience. Previous experience with physical security systems (e.g., CCURE) and other dispatch center technology (e.g., Omnigo, Nice Vision, Genetec) preferred.
• High school diploma or GED.
• Strong…