Billing and Collections Specialist

The Role

The Corporate Collections Specialist plays a critical role in supporting Lineal’s legal services practice by managing outstanding accounts receivable with law firms and corporate clients. This position requires a thoughtful balance of persistence and professionalism, ensuring timely payment while reinforcing the trusted partnerships that define Lineal’s brand.

You will serve as a primary point of contact for billing and payment inquiries, working closely with internal billing, finance, and client-facing teams to resolve issues efficiently and accurately.

• Proactively manage and follow up on outstanding invoices within Lineal’s legal services practice
• Communicate directly with law firms and corporate legal departments regarding past-due balances in a professional, relationship-focused manner
• Research and resolve billing questions, including invoice details, engagement terms, and payment status
• Partner with internal teams (billing, finance, client services, and operations) to address discrepancies and ensure invoice accuracy
• Document collection activity and maintain detailed records in Lineal’s financial systems
• Monitor aging reports, assess risk, and prioritize outreach accordingly
• Negotiate payment arrangements when appropriate and aligned with Lineal policies
• Escalate unresolved or high-risk accounts in accordance with internal procedures
• Contribute to continuous improvement of collections processes and client experience

• 1+ years of experience in corporate collections, accounts receivable, billing or customer service within a B2B or professional services environment preferred
• Experience working with law firms, legal departments, or professional services clients strongly preferred
• Strong written and verbal communication skills with a polished, client-facing approach
• Ability to handle sensitive financial discussions with discretion and confidence
• Highly organized, detail-oriented, and comfortable managing multiple accounts simultaneously
• Proficiency with billing or accounting systems and Microsoft Excel

At Lineal, collections is not just about recovering revenue—it’s about protecting client relationships and reinforcing trust. This role is essential to maintaining the financial health of our legal services practice while upholding the professional standards our clients expect.