Collections Specialist

Collections Specialist

Academy Bank

The Collection Specialist engages with clients in a professional manner to identify the root cause for payment disruption, and then works with the client to resolve their account in full or to establish an acceptable payment stream or arrangement. Responsible for reaching out to clients to collect payment for overdue payments, including balances on accounts charged off as a loss.

• Consistently, efficiently, and lawfully contact clients via outbound/inbound phone calls and other approved communication methods and collect on and manage assigned delinquent accounts.
• Professionally and respectfully persuade clients to set up payment arrangements and bring accounts current to resolve the delinquency and improve the credit history reporting for our clients.
• Ensure the information we depend on to contact and collect from these clients is accurately maintained.
• Support additional client service requests.
• Handle high volume of client phone calls, inbound or outbound, and negotiate payment in full or payment arrangements.
• Employ bank protocol to handle each call in a manner that meets or exceeds the bank’s call quality and compliant expectations.
• Update contact information. While speaking with clients, work to identify additional contact information.
• Remain compliant with our policies, processes and legal guidelines.
• Utilize various means of skip tracing to locate customers, where necessary.
• Adhere to FDCPA and state and federal laws and regulations.
• Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Work at the worksite during regular business hours and/or assigned hours.
• Perform other specified duties as assigned.

The Collections Specialist position pays a range of $18.00 to $20.00 per hour depending on experience.

• Medical
• Dental
• Vision
• 401(k) plan
• Company paid life insurance
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.