Loan Operations - Director

Job Description

Posted Tuesday, January 20, 2026 at 7:00 AM

It starts with our culture ...

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner.

Our Bankers understand the complexities of people’s lives and offer simple solutions.

That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.

We have a long‑standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results‑driven culture. We strive for all of our associates to feel welcome and empowered at work.

As the Director of Loan Operations, you will provide strategic leadership and oversight for a centralized Loan Operations Department, which includes Loan Documentation, Quality Assurance, Construction Draws, Loan Accounting/Servicing, Loss Share, Imaging, and Post Closing. This role is responsible for developing and implementing policies, processes, and resources to ensure operational excellence, regulatory compliance, and risk management across all lending products.

Additionally, you will have the responsibility to lead and manage the Loan Operations team, including performance evaluations, organizational structure, and resource planning. Oversee all aspects of loan operations, including documentation, quality assurance, construction draws, loan servicing, quality assurance, and compliance. Collaborate with Relationship Managers, Legal Counsel, Compliance Officers, Internal Auditors, and Regulatory Agencies to ensure positive outcomes. Drive process improvement and technology integration, including AI implementation to enhance efficiency and accuracy.

Prepare annual budgets, recommend salary adjustments, and maintain organizational charts. Manage integration of acquired banks into centralized operations, ensuring smooth transitions and adherence to standards. Partner with Enterprise Technology and vendors to optimize systems and vendor relationships. Maintain compliance with all applicable regulations, including BSA and OFAC requirements. Provide leadership in risk management, policy/procedural development, and quality control initiatives.

All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Minimum Requirements: This position requires the following educational and/or job experience:

• Bachelor’s degree in business administration, Accounting, Auditor or equivalent combination of education and related work experience.
• 15+ years of relevant job experience in risk‑related field, bank regulatory agency or consulting.
• 10+ years of previous supervisory or management experience.

Desired

Skills:

Ideal candidates for this position should possess some or all of the following skills:

• Master’s degree in business administration, Accounting, Auditor or equivalent combination of education and related work experience.
• 20+ years of relevant job experience in risk‑related field, bank regulatory agency or consulting.

Skills and Abilities: Below is a general list of desired skills and abilities; this is not an exhaustive list.

• Strong judgment and decision‑making ability.
• Exceptional project management and multitasking skills.
• Excellent verbal, written, and interpersonal communication.
• Advanced analytical skills and attention to detail.
• In‑depth knowledge of banking regulations and loan processes.
• Proficiency in MS Office (Word, Excel, PowerPoint,…