Men’s Center Guest Coordinator Union Mission

Summary

This position is the front line of ministry to the guests of the Men’s Center. The Guest Coordinator models Biblical Hospitality as he leads the day-to-day functions of the center. The Guest Coordinator is responsible for the guests in the building as well as keeping order throughout his shift.

• Respond to phone calls in a timely and professional manner (take messages, answer questions, redirect, transfer calls, etc.).
• Maintain mobile communication at all times and respond when called.
• Interact with guests in a calm and respectful manner (answer questions, pray, help guests get what they need, look up information in Mission Tracker, etc.).
• Lead and/or assist in the entry process each day (look up information on guests in Mission Tracker, search belongings and bags for contraband, wander for weapons, inform guests of their assigned entry time, etc.).
• Oversee meal times to ensure safety and compliance with the center’s expectations (facilitate a meal prayer, ensure a staff presence at the serving window, make sure each guest gets their due meal, etc.).
• Aid with the wake up of individuals at 6am and execute the daily exit procedure.
• Ensure a chapel service occurs at 11:30am and 6:30pm (may include performing the chapel service when Chaplain or volunteer group is absent).
• Perform hourly rounds to ensure the building is safe and secure.
• Contribute to the daily shift log during the shift.
• Report all incidents to Mission Tracker.
• Perform emergency intakes when necessary.
• Contact emergency personnel (EMS and/or law enforcement) when appropriate.
• Ensure the center facility is cleaned and supplies are stocked.
• Respond to emails in a timely manner as mentioned in the employee handbook.
• Be on time for meetings scheduled by supervisors.
• Serve as a positive, contributing member of the ministry team by collaborating with other team members and compassionately supporting guests with competence.
• Follow and enforce MC policies and procedures.
• Perform other duties as required.

• Basic computer literacy (type, open and review documents, check emails, operate Google Calendar).
• Time management and organizational skills.
• Able to accomplish many tasks in succession in a systematic manner.
• Good communication skills, both written and verbal.
• Kind demeanor, while having the ability to stand firm on policy.
• Able to stand or walk for long periods of time.

• High school diploma or equivalent (required).
• At least 2 years of related work experience (retail customer service or hospitality industry).
• Ministry background is highly preferred.

• Prolonged periods of sitting/standing/kneeling, etc.
• Fast paced environment, must be able to keep up with the pace.
• Ability to ascend/descend stairs multiple times throughout the shift.
• Must be able to lift 10‑20 pounds at times.