National Service Manager Grandview Missouri

Company Summary

We are a well-established Japanese company with U.S. headquarters south of Kansas City. The company is renowned for its high-end machine tool products, low employee turnover, strong industry reputation, and a stable, honest, employee-focused culture. We emphasize treating both employees and customers well, promotes efficiency and continuous improvement, and maintains a collaborative, hands‑off management style that values self‑motivated and independent team members.

The company sells and services premium machine tools with a strong focus on Fanuc controls.

The National Service Manager will lead the service department for the machine tool division. This critical role involves overseeing existing Service Managers and service staff, providing technical support to order processing, collaborating with machine tool builders, and ensuring smooth installations, service delivery, and customer satisfaction. It is primarily office-based with minimal travel (occasional visits to other offices).

• Lead and manage the Service Department, overseeing all service personnel and operations, including equipment installation, diagnostics, routine maintenance, repairs, and custom modifications.
• Develop and administer Service Department processes, covering:
  • Service scheduling guidelines
  • Allocation and coordination of service personnel and resources nationwide
  • Recording and monitoring of assets in both internal databases and vendor platforms
  • Monitoring and documenting costs related to installations and warranty work
  • Issuing non‑conformance reports and supplier corrective action requests (CARs)
  • Designing and rolling out a structured Preventative Maintenance initiative
• Confirm that the Service Department is properly equipped with required support, including:
  • Detailed installation and repair documentation
  • Appropriate tools, equipment, and instrumentation
  • Clear project timelines and schedules
  • Organization and delivery of training programs for service technicians
  • Access to technical support from equipment manufacturers and external service partners
• Oversee general projects involving machine tools, automation equipment, accessories, and add-ons; act as the main point of contact (POC) for third‑party system integrations with external partners.
• Verify adherence to customer‑specific protocols and requirements prior to and throughout project execution.
• Conduct technical evaluation of incoming machine orders in partnership with the Director and Inside Sales team:
  • Review order specifications and clarify customer needs in collaboration with the sales team
  • Communicate order particulars and timelines to Service Coordinators
• Offer technical expertise to order processing personnel for machine tool and accessory quotations/orders.
• Collaborate with machine tool manufacturers (and their sales/service teams) to optimize workflows and address any emerging concerns.
• Assist the sales team with technical details during the pre‑sale phase, gathering necessary information to confirm proper machine and option configurations for smooth installation and optimal customer outcomes.

• At least 2 years of relevant experience in the machine tool industry (in areas such as service, sales, applications engineering, or direct technical/hands‑on roles).
• Fundamental understanding of machine tool control systems, electrical components, and mechanical principles.
• Solid project management capabilities.
• Strong working knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.).
• Familiarity with CRM platforms (Salesforce experience preferred).
• Basic proficiency in CAD‑CAM software.
• Highly organized, with outstanding communication and interpersonal abilities.
• Excellent analytical and problem‑solving skills, paired with a proactive, innovative approach.
• Commercially aware, focused on operational efficiency, and receptive to fresh ideas and methods (not rigid or overly fixed in viewpoints).
• Capable of grasping technical subject matter to communicate clearly and effectively with technicians, manufacturers, and other internal/external parties.

• Previous supervisory or management experience within a service department (strongly preferred)
• Practical, hands‑on background working directly with machine tools.
• Experience or education in manufacturing engineering.

• Base Salary
  :
  Target range of $115,000–$130,000
• Bonus
  :
  Annual Bonus
• Benefits Package
  :
  • Strong medical insurance (multiple plan options)
  • Dental insurance
  • Life insurance (percentage of salary)
  • 401(k) plan
  • Accrued PTO (combined vacation and sick days)
• No non‑compete agreement required.

• On‑site at the office south of Kansas City