More jobs:
Unified Communications; UC Specialist
Job in
Kansas City, Jackson County, Missouri, 64101, USA
Listed on 2026-03-07
Listing for:
Tyto Athene, LLC
Full Time
position Listed on 2026-03-07
Job specializations:
-
Engineering
Telecoms Engineering, Technical Support
Job Description & How to Apply Below
Tyto Athene is searching for a Unified Communications (UC) Specialist to support a critical initiative to modernize and support our Social Security Administration customer at a variety of locations.
Responsibilities- Provide technical support:
Troubleshoot and resolve technical issues related to customer telecommunications equipment, analog phones, VoIP phones, Audio Codes equipment, and Valcom overhead paging equipment - Repair and maintenance:
Perform hardware repairs and replacement on telecommunications equipment, ensuring proper functionality. - Customer Service:
Assist customers with their devices, ensuring they understand how to use their assigned telecommunications equipment - Communication:
Communicate effectively with customers and team members, both electronically and verbally. - Training and development:
Participate in training programs to enhance technical skills and knowledge. - Ensuring compliance with objectives, organizational policies, procedures, and standards
- Experience with overhead paging systems, Valcom and/or Bogen, operation, installation, and maintenance
- Knowledge of operations and maintenance of Audio Codes MP 504/MP524s, operation, installation and maintenance
- Other Duties as Assigned
- Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services.
- Experience troubleshooting telecommunications solutions using test instruments and monitoring and diagnostic programs.
- Experience preparing telecommunications equipment for installation by testing, calibrating, or modifying equipment as required.
- Architecture and technical support documentation skills is a plus.
- Experience with Microsoft Teams Telephony desired
- BS or equivalent experience with telecommunications services
- At least (5) years of experience on VoIP projects
- Must be able to work in cramped spaces, must be able to lift 75 lbs, climb ladders, bending, squatting, crawling under desks
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