Field Service Technician

Ener Sys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our Ener Sys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world‑class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting‑edge technology includes lithium batteries, fault‑managed power systems, and extended‑run‑time battery backup systems that improve the reliability and resiliency of broadband networks.

Ener Sys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include Power Safe, Data Safe, and Genesis batteries;
Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, Ener Sys is the power/full solution for stored DC power products.

Ener Sys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Know Your Rights (Spanish)

Location:

Kansas City, MO.

The Field Service Technician will be required to perform both in‑shop and field service work. Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

• Travel to customer sites to install, repair, and perform preventative maintenance on customer’s equipment including flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables).
• Interact with all levels of people, both inside and outside the company.
• Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.
• Perform preventive maintenance inspections of customers’ batteries, chargers, battery handling equipment, and battery changing/charging area and record data.
• Replace defective parts, reassemble battery, and fuse lead parts with gas torch.
• Determine specific gravity of solution.
• Water, wash, clean, and neutralize customers’ batteries at customers’ location.
• Install equipment at customer’s facility to ensure full functionality according to specifications.
• Provide on‑site technical assistance to help troubleshoot and repair equipment.
• Maintain records of performance reports.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer’s operation.
• Occasionally report to local Ener Sys Service Center for mandatory training, inventory, parts pick up/drop off, etc.
• Other duties may be assigned.

• A high school diploma or equivalent; or industry‑related experience and/or training; or an equivalent combination of education and experience.
• Basic knowledge of Microsoft Office and the Internet.
• Basic mechanical aptitude.
• Previous customer service experience in‑field support.
• Able to read…