Education Associate

About The Education Associate

American Public Works Association (APWA) serves professionals in all aspects of public works by providing innovative education and credentialing opportunities for professional development.

The Education Associate is the face of the Education team, providing the first level of customer service for all programming.

• Are truly committed and passionate about what you do
• Have a creative and innovative style
• Have a high bar for excellence and attention to the details
• Believe that teamwork leads to success
• Thrive in a fast-paced environment
• Enjoy utilizing technology to enhance your work product

This position will serve as primary point of contact for the education team by providing administrative and customer service support to the education programs. This position is expected to be well versed in all education and credentialing (EC) programs and be able to respond to all phone and email inquiries. This includes the ability to explain all EC programs and processes, link together EC programs, and troubleshoot for all programs.

The ideal candidate will have exemplary customer service skills, the ability to manage multiple projects and tasks, be well versed in and able to efficiently use technology, and be comfortable in a fast‑paced setting servicing a wide variety of internal and external customers.

• Associate’s degree required
• 2 years of related experience providing administrative support
• Customer/member service oriented
• Excellent computer and communication skills
• Project management experience
• Association experience preferred

• Leadership:
  The desire to take initiative and actively contribute to the team and association
• Communication:
  An ability to communicate effectively and professionally with a diverse audience, including current and prospective agencies, leadership, staff, and volunteers.
• Commitment to Service: A desire to work with volunteers to support our communities and strive to advance the quality of life for our communities through public works.
• Association
  
  Experience:
  
  Previous experience working with or in an association and understanding the customer service needs of members and volunteers.

APWA is proud to be a people‑centric workplace, with a key focus on flexibility and work‑life balance. We offer remote‑hybrid work schedules, 15 days each of paid vacation and family medical leave, 11 paid holidays and the opportunity to have a flexible schedule with alternate Fridays off. We also offer excellent and affordable insurance coverage as well as matching retirement contributions.

APWA invests in ongoing growth through employee professional and continuing education opportunities.

We’re proud of the work we do because our work matters. Every role at APWA contributes to advancing the quality of life for others as we support those who operate, improve, and maintain public works and infrastructure. As we serve over 30,000 members (and counting!) across North America, we’re always looking for motivated and inspiring people to join us.

Entry level

Full‑time

Other

Public Safety