Donor Relations Associate

Responsibilities

• Assist the Account Managers in achieving whole blood and apheresis collection goals.
• Complete telemarketing functions to educate, thank, and sign‑up donors for future donations.
• Perform on‑site recruitment, manage sign‑up tables, and assist with donor flow during blood drives.
• Help educate and convert donors to double red and platelet donations where appropriate.
• Assist Marketing efforts by helping with packing, distribution, and inventorying of incentive items; labeling products with recruitment‑related tags; and telemarketing sweepstakes winners and Donor/Recipient Meet and Greet attendees.
• Support preparation for special events (contacting invitees, setting up gift tables, refreshments, check‑in tables, etc.).
• Perform data entry and organizational tasks for the department.
• Exemplify CBC's Customer Service Mission and Core Values.

• Make recommendations to improve organizational processes.
• Perform any related duties as assigned.

• High school diploma or equivalent.
• Two to three years of experience in sales and marketing or customer service.

Must have and maintain a valid driver's license.

• Entry‑level position; some experience in sales, marketing and/or customer service preferred.
• Any combination of education, training, and experience that provides the necessary knowledge, skills, and experience to perform the essential functions of the job.

• Sales and marketing skills.
• Strong customer service skills, both written and verbal.
• Flexibility and sensitivity to changing demands and priorities.
• Strong attention to detail in all work processes.
• Ability to work flexible hours with some nights and weekends.
• Ability to work independently with minimal supervision.
• High level of interpersonal skills to handle a variety of complex issues and situations.
• Ability to communicate clearly with the general public.
• Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner while demonstrating sensitivity to and respect for diverse populations.
• Ability to work in a strong team environment.
• Ability to be responsive and available to management to address issues and concerns as they arise.
• Must be self‑motivated and a self‑starter with good organization skills.

PRN position; requires valid driver's license. Eligible for the full range of benefits offered to full‑time employees.