Senior Interviewer/Refusal Conversion Specialist
Job in
Kansas City, Jackson County, Missouri, 64101, USA
Listed on 2026-02-06
Listing for:
Iaw, Inc.
Full Time
position Listed on 2026-02-06
Job specializations:
-
Customer Service/HelpDesk
-
Healthcare
Job Description & How to Apply Below
All Jobs > SENIOR INTERVIEWER / REFUSAL CONVERSION SPECIALIST
SENIOR INTERVIEWER / REFUSAL CONVERSION SPECIALIST
Department of Labor Kansas City, MO
Description
- Operating
Hours:
6:00 AM – 7:00 PM (CT)
Handles complex cases including refusals, non-response prompting, and advanced data reconciliation.
Key Responsibilities- Conduct refusal conversion interviews
- Perform non-response prompting activities
- Maintain high documentation accuracy
- Prior interviewing or call center experience
- Strong persuasion and de-escalation skills
Position Requirements
10+ Years
work experience
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