Front Desk Associate
Job in
Kansas City, Jackson County, Missouri, 64101, USA
Listing for:
Chiefs Fit
Full Time
position
Listed on 2026-02-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Job Title: Member Services Team
Company: Chiefs Fit
Directly
Reports to:
Operations Manager
Department: Operations
POSITION OVERVIEW
Welcome to the Member Services Team at Chiefs Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.
KEY RESPONSIBILITIES Our Member Services Team is the heartbeat of our club. You will be responsible for:
Ensuring that all members and guest check in and have active membershipsOverseeing guest and member traffic flowCollecting dues and updating billing when appropriateMonitoring and addressing membership alertsAssisting members and guests with all inquiries and concernsReporting all issues in a timely mannerContributing to maintaining the club-wide standards of cleanlinessAnswering phone calls and directing them appropriatelyHelping integrate members into the club (completing profile, taking photos, distributing barcodes)Assisting other departments when necessaryAttending all required meetingsMaintaining an active and working knowledge of Chiefs Fit as a company, as well as all services and promotionsBeing proficient in policies and directives as outlined in the Member Services PlaybookWORK SCHEDULE
Work hours are scheduled and made available to employees by the Operations Manager. Your Supervisor will give you more details about where to access your schedule.
Employees are required to:
Keep availability up to date for each day of the weekRequest time off at least two weeks in advanceNotify your manager of any shift changes or swaps (Once the schedule has been posted, your shift is your responsibility)REQUIRED QUALIFICATIONS Knowledge, Skills & Abilities:
General understanding of the Fitness IndustryAbility to work with computersExcellent customer service and interpersonal communication skillsIndependent, self-starter with strong organizational skillsMust be a team playerAdhere to meal and rest break periods and must clock in and out for all shift timesMinimum Certifications/
Education:Must complete company HR trainingsMinimum Experience:1-2 years customer service experience preferredPhysical Requirements:Must be able to lift 45 poundsTyping, using the telephone and computer mouseFrequent sitting, standing, walking, and stair climbingThis position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
