Customer Service Associate-FNOL: Kansas , KS • Caledonia, MI • Oklahoma , OK

Overview

We are Farmers! We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. This means having people who can help us meet changing customer and business needs. Farmers’ high-performance culture is focused on results and the people who achieve them.

We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking how we impact our customers.

Farmers is an award-winning, equal opportunity employer, committed to the strength of an inclusive workforce. We support the well-being of our people through a broad benefits program and community partnerships. To learn more about our culture and opportunities, visit

Workplace:
Remote

Remote (with eligibility for future promotional opportunities requiring residence within 50 miles of select offices).

Cover letters will not be reviewed. Please submit an updated resume that includes up to 10 years of employment history with clearly listed dates.

• Start Date:
  
  Monday, April 13, 2026
• Paid Training:
  Monday–Friday, 8:00 AM–4:45 PM Central Time, 7–8 weeks
• Starting Pay: $18.23–$20.66 per hour, based on geographic location and experience

• Work Location:
  
  Fully remote; must reside within 50 miles of one of the following office locations for future promotional opportunities:
• 5665 North Kraft Lake Drive, Caledonia, MI 49316
• 10200 Abilities Way, Kansas City, KS 66111
• 7340 W. Memorial Road, Oklahoma City, OK 73142

As a valued member of a diverse and collaborative team, you play a key role in supporting our customers when they need us most.

• You’re the first voice they hear, assisting with a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance.
• Working remotely, you’ll take inbound calls from home, with access to a variety of shift options.
• Structured work environment, taking calls up to 7 hours of your day.
• You guide customers through the claims process, setting clear expectations and helping them feel at ease.
• Accuracy and attention to detail are essential, and you’ll be fully trained to document each interaction with care.
• You’re part of a supportive team environment, where collaboration and encouragement are part of the daily routine, led by a dedicated supervisor.

• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
• Provides customers with an explanation of the claim process.
• May authorize services such as roadside assistance and rental cars.
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• Maintains job knowledge through intermittent training and incorporates new information into daily tasks.

• Strong verbal communication and active listening skills.
• Proficient in both written and spoken English.
• Assumes personal accountability for actions and outcomes.
• Flexibility to work in a fast-paced, dynamic environment.

• Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously.
• Ability to troubleshoot connectivity issues, if needed.
• Typing speed of at least 30 WPM with 90% accuracy.
• Customer service experience is highly preferred.
• Remote contact center experience is a plus, but not required.

• High School diploma or equivalent required.

• Operates in an open office environment with typical distractions, noise, and interruptions.
• Sits or stands for extended periods; occasional overhead reaching, bending, twisting, pulling, and stooping.
• Occasionally lifts and carries objects weighing 0–10…