Event Staff

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Event staff team members are stationed at various posts throughout the building during events. The position entails greeting, directing guests through metal detectors or wands, scanning tickets, checking bags, answering guests’ questions and informing guests of show and facility rules to ensure the safety of the facility and guests.

• Greet and direct customers through metal detectors and/or scan customers with metal detection wands.
• Perform searches of bags to eliminate restricted and unauthorized items.
• Politely yet confidently inform customers of the event rules.
• Verify tickets and credentials for events and facility access, may require scanning tickets or assisting patrons to their seats.
• Allow only valid ticket credentials into specific areas of the building, ensuring restricted areas remain secure, and provide wristbands or stamps as needed.
• Assist with crowd control efficiently and professionally inside and outside the venue.
• Resolve problems and address complaints as they arise, producing accurate and effective results, contacting management as necessary.
• Ensure lost and found items are turned in to Guest Services 103 and documented accordingly.
• Interact with T‑Mobile Center guests, vendors, and employees in a courteous and professional manner, delivering a high level of guest service.
• Assist with communicating guest and staff safety and emergency response procedures when appropriate.
• Dependable and able to work scheduled shifts, extended or irregular hours including nights, weekends, and holidays as needed.
• Other directives and duties assigned by supervisor or management.

• Minimum education level:
  High School Diploma or equivalent.
• Year of related work experience preferred.
• Customer service is a focal point; must maintain effective working relationships with guests, clients, and employees.
• Follow oral and written instructions and communicate effectively.
• Remain flexible and demonstrate skills in customer relations, communications, problem solving, and adapt to situations without loss of composure.
• Retrieve relevant information quickly.
• Maintain patron, employee, and company confidentiality.
• Maneuver around venue walk/sit/stand for extended periods, including stairs.
• Lift materials and equipment up to 20 lbs.
• May be exposed to adverse conditions, including inclement weather, noise, fumes, etc.
• Work evenings, weekends and holidays as needed according to venue schedule.

• Bi‑lingual – English/Spanish a plus.

Legends Global reserves the right to change or modify the employee’s job description, whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description.

Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.

for applicants requesting a reasonable accommodation.