Service Writer Representative

6 days ago Be among the first 25 applicants

This range is provided by Master's Transportation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$45,000.00/yr - $55,000.00/yr

Why Work Here?

With Master's Transportation, you can be part of a fast-growing, innovative company. Our new company headquarters located on 40 acres in Kansas City, MO, features a state-of-the-art, climate-controlled facility. The Master's leadership team values our people and supports their growth and positive employee experience. For people looking to contribute, build on their skills, and work together for shared success, it's an exciting time to join the company!

• Competitive health insurance, dental, vision, company-paid life insurance, and short/long-term disability benefits.
• 401(k) with company match.
• Discounts for travel, entertainment and more.
• Investment in Employee Development

Job Title: Service Writer Representative

Classification: Exempt

Reports To: Service Manager

Position Type: Full Time

Work Schedule: Monday - Friday 8am-5pm

Job Summary:

The Service Writer Representative plays a vital role in ensuring excellent customer service and satisfaction. The Service Writer is responsible for effectively communicating with customers to identify their automotive problems and needs, scheduling service tasks with technicians to ensure timely completion of work and providing clear explanations of services performed and associated charges.

Essential Functions:

• Engages with customers to accurately assess and document their concerns regarding their buses and service needs
• Explains service options and timelines to customers and is the liaison between the customer and technician to ensure clear communication of issues and solutions
• Provides accurate estimates for services, repairs, and parts
• Provides recommendations for additional services based on vehicle inspection results
• Creates and manages work orders for service requests
• Ensures all necessary paperwork is completed for warranty and service contracts
• Coordinates with technicians to prioritize and schedule service work efficiently
• Schedules appointments and manages the service calendar to optimize workflow
• Writes detailed Repair Orders (ROs) that capture customer concerns and conveys them to the technician(s)
• Keeps customers informed about the progress of their service, including any delays or updates during the service cycle
• Processes payments and maintains accurate records of customer interactions, service orders, and payments.
• Ensures customer satisfaction and handles customer complaints or concerns with professionalism and empathy
• Follows up with customers after service to ensure satisfaction and encourage repeat business
• Organizational skills
• Quality: detail-oriented
• Teamwork

Supervisory Responsibilities: None

Work Environment: This role operates inside an automotive service center

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job:

• The employee is regularly required to stand or walk; use hands to finger, handle or feel objects; and reach with hands and arms
• The employee regularly is required to walk
• The employee occasionally required to stoop, kneel, or crouch
• The employee regularly required to stand for extended periods of time
• The employee must occasionally lift and/or move up to fifty (50) pounds
• Specific vision abilities required by this job include close vision, peripheral vision, and depth perception
• Ability to bend, stoop, and squat
• Able to read and follow written and verbal instructions

Required Education/Experience/Certifications
:

• High School Diploma or equivalent experience
• 1+ year(s) of experience as a Service Writer/Advisor or related role in the automotive industry
• Technical understanding of automotive systems and automotive service/repair
• Strong written and verbal communication skills
• Excellent customer service skills…