Customer Service Specialist

Overview

About Strive Global Events:
We are a global agency specializing in event management and marketing, blending creativity, strategy, and innovation to deliver experiences that leave a lasting impression.

We are seeking a motivated and customer-focused Customer Service Specialist to join our Kansas City team. In this role, you will serve as a key point of contact for clients, guests, and internal teams, providing high-quality support before, during, and after events. This is an excellent opportunity for someone who is friendly, reliable, and eager to grow professionally in a fast-paced, event-driven environment.

• Assist clients and customers with questions, requests, and general support needs
• Provide customer support via phone, email, and in-person interactions
• Resolve issues promptly while maintaining a professional and positive attitude
• Maintain accurate customer records, notes, and service documentation
• Support event teams with customer-related coordination and assistance
• Communicate clearly and effectively with internal departments

Minimum requirements

• High School Diploma or equivalent required
• Customer service, hospitality, retail, or call center experience preferred
• Strong communication and interpersonal skills
• Friendly, dependable, and professional demeanor
• Basic computer and data entry skills
• Ability to work in a fast-paced environment

• Competitive weekly pay
• Paid training and ongoing support
• Opportunities for advancement
• Supportive and team-oriented work environment
• Hands-on experience with events and customer engagement