Customer Success Specialist

Care Pilot is building healthcare technology to enable a world of medicine without the mouse and keyboard. By eliminating administrative work at the point of care, Care Pilot allows clinicians to focus on what matters most: delivering high-quality patient care.

Care Pilot’s platform uses real-time AI to support charting, coding, order entry, RCM assistance, POC information retrieval, and more, designed to fit naturally into care delivery without disrupting clinicians or practices. Care Pilot's goal is not to deliver incremental efficiency, but truly shift in how clinical work gets done.

This is a full-time, on-site role based in Kansas City, MO, for a Customer Success Specialist. The individual in this role will focus on ensuring customer satisfaction through proactive communication, problem-solving, and support. Responsibilities include providing excellent customer service, assisting in resolving customer inquiries, analyzing customer feedback to improve processes, and building meaningful professional relationships to enhance customer success.

• Customer Satisfaction, Customer Service, and Customer Support skills
• Strong Communication skills, including written and verbal communication
• Proficiency in Analytical Skills to address issues and identify solutions
• Experience with fostering long-term client relationships
• Ability to multi-task, prioritize workloads, and thrive in a collaborative environment
• Proficiency in using CRM tools and customer support platforms is a plus
• Bachelor’s degree in Business, Communications, or a related field is preferred