Customer Support Manager

Overview

Skillbridge Academy is a forward-thinking educational organization dedicated to building strong professional pathways through innovation, structured learning, and operational excellence. We pride ourselves on creating an environment where professionalism, collaboration, and personal growth are at the core of everything we do. Our team plays a vital role in shaping first impressions and delivering a seamless experience to students, partners, and visitors.

We are seeking a motivated and detail-oriented Customer Support Manager to lead and enhance our customer service operations. This role is ideal for a professional who excels at coordinating support processes, improving service quality, and ensuring a positive experience for all clients. The Customer Support Manager will play a key role in maintaining service standards and supporting the growth of our organization.

• Oversee daily customer support operations and ensure timely resolution of inquiries
• Develop and improve support workflows, procedures, and service standards
• Monitor customer interactions to ensure consistency and quality
• Collaborate with internal departments to address customer needs effectively
• Analyze support performance metrics and prepare regular reports
• Identify opportunities to enhance customer satisfaction and operational efficiency

• Strong communication and interpersonal skills
• Excellent organizational and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Professional attitude with a strong sense of responsibility
• Proficiency in customer service tools and basic reporting systems
• Ability to lead, guide, and support a customer service team

• Competitive salary ($47,000 – $51,000 annually)
• Growth opportunities within a stable and expanding organization
• Skill development and leadership training
• Supportive and professional work environment
• Structured onboarding and continuous learning opportunities