Customer Service Specialist

Company Description

Catch Vibe Voice is a forward-thinking company focused on delivering impactful communication and advertising solutions. We believe in creativity backed by strategy, clarity driven by purpose, and growth powered by people. Our team thrives in a collaborative, fast-paced environment where ideas are valued and professional development is encouraged.

Job Description

We are currently seeking a Customer Service Specialist to join our team in Kansas City, MO. This role is ideal for individuals who are detail-oriented, service-driven, and motivated to provide outstanding support to clients. As a key point of contact, you will ensure customer inquiries are handled with professionalism, accuracy, and efficiency while maintaining the company's service standards.

Responsibilities

• Serve as the primary point of contact for customer inquiries and requests
• Provide clear, timely, and professional responses across communication channels
• Resolve customer concerns efficiently while ensuring a positive experience
• Maintain accurate records of customer interactions and resolutions
• Collaborate with internal teams to ensure consistent service delivery
• Uphold company policies, procedures, and quality standards

Qualifications

• Strong verbal and written communication skills
• Ability to manage multiple tasks in a fast-paced environment
• High level of professionalism and attention to detail
• Strong problem-solving and organizational abilities
• Customer-focused mindset with a solution-oriented approach

Additional Information

• Competitive salary ($47,000 - $52,000 per year)
• Growth opportunities within a stable and expanding organization
• Professional development and skill-building support
• Supportive and collaborative work environment
• Long-term career potential