Customer Support Manager

Overview

Swift7 Consultants is seeking a dedicated and detail-oriented Customer Support Manager to oversee daily support operations and ensure outstanding service standards. This role plays a key part in maintaining strong client relationships, guiding support teams, and implementing processes that enhance customer satisfaction and operational excellence.

• Lead and coordinate customer support operations to ensure timely and effective service
• Monitor service performance and maintain high-quality support standards
• Resolve escalated customer inquiries with professionalism and efficiency
• Develop and optimize internal support procedures and workflows
• Collaborate with internal departments to improve overall client experience
• Prepare reports and track key service metrics

• Strong leadership and organizational abilities
• Excellent verbal and written communication skills
• Problem-solving mindset with attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Professional demeanor and client-focused approach
• Proficiency with CRM systems and support tools

• Competitive salary based on skills and performance
• Growth opportunities within a stable and expanding organization
• Supportive and professional work environment
• Structured onboarding and ongoing development
• Paid time off and standard employment benefits