Customer Service Representative

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We’re looking for an onsite - Customer Care Advocate for our client. If you have 2–5 years of experience in third‑party claims processing and manage claims from start to finish, this is a great opportunity to grow your career with a company known for excellence.

• Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.
• Provides written, verbal, or face‑to‑face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
• Updates files, including documenting system notes of conversations or action taken.

Performs tasks associated with the administration of retirement and health and welfare benefits such as:

• Processing and/or sending mailers or required forms as requested by members.
• Processing and/or sending correspondence related to member or claims status.
• Processing enrollments and updating member information in applicable system(s).
• Distributing communications related to regulatory requirements.

• Minimum 2–3 years of claims experience (medical, loss of time, or related).
• Familiarity with third‑party claims processing from start to finish.
• Handles subrogation claims: loss of time, medical (processed by UMR), hearing aid, life insurance.
• Manages claims from start to finish: tracking, correspondence, payment info, attorney instructions, vendor follow‑up.

Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness.

📩 Apply now to take the next step in Customer Care Advocate career!

Benefit offerings include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance