Operations Training & Development Specialist

Overview

Americo is hiring a full-time Operations Training & Development Specialist to join our growing team. The hours for this position are Monday–Friday, 8:00 AM–5:00 PM on-site at our downtown KC office.

The Operations Training & Development Specialist supports the organization by designing, developing, and delivering training that equips employees with the knowledge and skills needed to perform at a high level. This role ensures new and existing associates can confidently execute their responsibilities, adapt to process and system changes, and provide exceptional service.

• Assess Training Needs:
  Collaborate with subject matter experts and managers to identify skill gaps and recommend solutions that align with business goals.
• Design and Develop Training:
  Create engaging materials such as guides, e-learning modules, and job aids using best practices in adult learning. Develop assessments and interactive activities to reinforce learning.
• Deliver Training:
  Facilitate in-person and virtual sessions for new hires and current employees. Adapt delivery to different learning styles and provide coaching and support.
• Evaluate and Improve:
  Gather feedback and performance data to measure effectiveness. Update content as processes change and recommend improvements based on analysis.
• Innovate and Stay Current:
  Research new learning trends and technologies. Suggest creative approaches like microlearning, simulations, or gamification to enhance engagement.

• Education:
  
  Bachelor’s Degree required
• Experience:
  
  3–5 years designing and delivering corporate training programs
• Technical
  
  Skills:
  • Proficient in Microsoft Office tools.
  • Skilled in e-learning development tools
  • Familiar with Learning Management Systems and online course standards.

Americo:
We’re in this for life! The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance and annuity company providing innovative products to our customers. At Americo, it’s the people who make things work, so we hope you join us!

What you’ll love about working at Americo: Our competitive pay and robust bonus program, offered to all associates, will make you feel valued.

We prepare you for success with a comprehensive, paid training program. Additionally, our Talent Development team creates various development opportunities for associates at every stage of their careers.

We value work-life balance with our generous paid time off; you begin accruing hours every month, and they increase with tenure. All new hires earn over three weeks of paid time off annually, plus 11 paid company holidays. We also support new mothers with a maternity leave program, along with paid STD and LTD.

We commit to your health and well-being and are proud to offer comprehensive health and life insurance options, including FSA or HSA accounts and subsidies to support your health and fitness goals through vendor partnerships at The Y, Orange Theory, WW, and more.

Americo offers a 401(k) with a company match. We also have tuition reimbursement programs to further your education.

We support several local organizations, such as Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community.

Americo participates in the Kansas City Corporate Challenge, a great way to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors to allow associates to step away from work and enjoy each other’s company.

Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance of your favorite restaurants and attractions. Plus, you’ll receive complimentary paid parking near our Americo offices – downtown parking is a premium, but we’ve got you covered.

#AMERICO