Training Specialist

City Lifestyle is looking for a proactive, fast-paced and charismatic communicator to join their team as a Training Specialist. This person will support new franchise owners during their onboarding and early training period. This role focuses on coordinating onboarding steps, delivering basic training, and maintaining accurate documentation. The ideal candidate is detail-oriented, organized, and eager to learn, with strong problem-solving skills and the ability to create clear, basic training materials.

• Support new franchise owners through the onboarding process by coordinating tasks, timelines, and required steps
• Assist with delivering training sessions using established materials and guidelines
• Create and update basic training materials such as checklists, guides, presentations, and reference documents
• Track onboarding progress and ensure all required documentation and milestones are completed
• Respond to franchise owner questions and escalate more complex issues when needed
• Coordinate with internal teams to ensure onboarding activities are completed accurately and on time
• Maintain organized records with a high level of attention to detail

• Strong attention to detail and ability to follow established processes
• Basic problem-solving skills and willingness to ask questions and learn
• Ability to create simple, clear training and reference materials
• Strong written and verbal communication skills
• Good organizational and time-management skills
• Comfort working with standard office tools (email, documents, spreadsheets, presentations)
• The desire to work in a fast paced environment
• Ability to adapt to growth within our rapidly expanding company. Self-induced initiative is greatly desired
• Strong organizational and time-management skills

• 2-3 years experience in coordination, training, customer support, or operations
• Interest in franchising, business operations, or customer onboarding
• Experience creating basic documentation or instructional materials
• Willingness to work on-site with regular interaction with franchise owners and internal teams

City Lifestyle provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The job requirements listed here are only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.