NCCC Assistant

Overview

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion helps thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life.

Numotion is committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

The NCCC Assistant is the primary contact for the National Customer Care Center. This role communicates, directs, and coordinates supportive services for the field support and Numotion locations. It also performs administrative and clerical tasks as necessary to meet company objectives and goals while maintaining confidentiality in all areas of business and organizational matters.

• Answer the National Customer Care line and route all customer grievances from the 1.800 phone line to the appropriate team members and leadership.
• Work directly with service and repair leadership to communicate all manufacturer recall directives.
• Support all Numotion departments and locations with phone rollover activity.
• Complete callback requests and assign voicemails within Numotion metric threshold.
• Assist customers with completing  survey.
• Triage and forward erratic driving complaints to Customer Experience Team.
• Assist Numotion customers with basic demographic/scheduling status questions/concerns in a friendly/timely manner.
• Assist customers and clinicians with MyNumotion App access/reset.
• Complete all call dispositions properly.
• Prioritize and plan work activities; use time efficiently and effectively; take initiative on projects and day to day activities; follow up on projects and activities as needed.
• Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions.
• Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; able to read and interpret written information.
• Work well either alone or with a team; balance team and individual responsibilities; put success of team above own interests; support everyone’s efforts to succeed.
• Complete administrative tasks correctly and on time; support organization’s goals and values.
• Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.
• Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate plan.
• Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments and communication.
• Perform other related duties as assigned.

The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

• Accountability
• Personal Impact
• Clear Vision
• External Focus

• Associate’s degree in a related field or an equivalent combination of education and related experience may be considered.
• Strong computer skills in the areas of word processing, spreadsheet applications, database, web base, presentation, and graphic design.

• Bilingual preferred.
• Ability to perform each essential duty satisfactorily.
• Ability to read, analyzes, and interprets general business periodicals, professional journals, or governmental…