Vice President of Client Success

Overview

Kansas City Metro | Full-Time | Reporting to the CEO
Company:
Catalyst Senior Living Solutions

Catalyst is transforming the way senior living operators manage leads and support families—from first contact through financial clarity. We streamline the lead management and engagement process so operators can stay focused on what matters most: delivering exceptional care to their residents. Our mindset is relationship-driven and family-centered with a high level of attention to data and operator-focused, ensuring measurable outcomes without losing the human connection.

What sets Catalyst apart is our commitment to customized service. We do not believe in one-size-fits-all solutions; every operator is unique, and our strategies are tailored accordingly. Through seamless contact center support and financial advocacy, we enhance the family experience while providing real-time, actionable insights that empower our partners to optimize performance and improve results.

At Catalyst, technology, insight, and empathy come together to drive better experiences for operators, families, and communities alike.

We are seeking a Vice President of Client Success to lead and scale Catalyst’s end-to-end client experience strategy. This role is ideal for a proactive, analytical leader who enjoys building structure, solving complex problems, and partnering closely with clients to deliver meaningful results. Reporting directly to the CEO and serving as a key member of the executive leadership team, this leader will shape our Client Success vision, develop scalable playbooks, strengthen client relationships, and ensure long-term retention and growth.

This role offers a high degree of ownership and autonomy, along with the opportunity to make a direct and lasting impact on both our clients and our organization.

Who Will Thrive In This Role

The ideal candidate is a thoughtful, results-oriented leader who combines strategic thinking with practical execution. You enjoy moving work forward, value clarity and accountability, and take pride in delivering outcomes that matter. You are someone who:

• Takes initiative and is comfortable making decisions with sound judgment and supporting data
• Balances forward momentum with thoughtful analysis and risk awareness
• Is motivated by clear goals, progress, and continuous improvement
• Thrives in environments that encourage ownership, adaptability, and problem-solving
• Values structure, follow-through, and consistent execution
• Communicates clearly and respectfully, prioritizing transparency and shared understanding
• Appreciates data, metrics, and insights as tools for better decision-making
• Enjoys tackling new challenges once goals are achieved

You are energized by meaningful work, progress, and building systems that help teams and clients succeed.

• Own the overall health, satisfaction, and retention of Catalyst client accounts
• Build and maintain strong, trusted relationships with client executives
• Establish review cadences, dashboards, and KPIs to proactively manage performance and risk

• Drive renewals, retention, and expansion across all Catalyst service offerings
• Identify opportunities to deepen client partnerships and expand value
• Partner with Finance and Operations to track renewals, lifetime value, and growth

• Design, implement, and continuously refine Catalyst’s Client Success Playbook
• Establish clear processes, expectations, and performance standards
• Ensure consistent execution, documentation, and accountability across the team

• Partner with Sales during pre-sales engagements to clearly articulate value and delivery confidence
• Participate in key prospect conversations as needed
• Ensure seamless transitions from sales to delivery

• Lead and support a small, high-performing team with a hands-on and supportive leadership style
• Provide clear guidance, feedback, and development opportunities
• Foster a culture of ownership, structure, and pride in work

• Translate client…