Automotive Mechanical Claims Adjuster

Automotive Mechanical Claims Adjuster – Cable Dahmer Automotive Group

Location: 1200 East 104th Street, Kansas City, MO 64131

Pay Range: $28.00/hr – $30.00/hr

Centurion Dealer Services provides a comprehensive selection of automotive protection products and dealership services designed to deliver exceptional customer service and innovative solutions to dealerships and their customers. We provide vehicle service contracts (extended warranties), Limited Powertrain Warranties, and other value‑added coverages to protect our customers' vehicles. We are committed to fostering a positive work environment and supporting the growth of our people by developing future leaders in the automotive industry.

• Duties include authorizing parts and labor costs for mechanical repairs to automotive vehicles.
• Comprehensive knowledge of all OEM manufacturer warranties.
• Ability to use all available online knowledge base and resources to stay apprised of any open recalls or technical bulletins by OEMs for various makes and models.
• Communicate with dealerships and repair facilities to authorize necessary repairs and ensure that all procedures comply with contractual obligations.
• Work closely with the dealership service department to review the claim and adjudicate it effectively to completion.
• Responsible for the entire dealer and customer service experience.
• Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
• Effectively communicate to the customer the repair and maintenance timeline.
• Establish and maintain strong positive working relationships and loyalty with dealers and customers to encourage repeat and referral business, allowing for long‑term clientele.
• Other duties may be assigned depending on the company’s workload requirements.

• Minimum high school diploma or GED equivalent required.
• Automotive trade school training and education/ASE certification preferred (required for a supervisor/managerial role).
• At least six months to one year of automotive industry technician or related experience and/or training.
• Broad knowledge of new vehicle technologies would be a plus.
• Excellent customer service skills.
• Ability to be analytical and multi‑task.
• Ability to work with little supervision.
  
  Self‑motivated enthusiastic presence in a team environment.
• Strong written and communication skills.
• Working knowledge of Microsoft Office 365.
• Consistent and stable work history.

• Competitive earnings, performance‑based bonus potential, and potential overtime opportunities.
• Paid training and development.
• Career growth opportunities with management potential.
• Medical, dental, vision, and other benefits available post orientation period.
• Paid vacation hours accrual begins post orientation period.
• 401(k) plan with a competitive company match.

EEO:
Disability and Veterans.