Dispatcher, Administrative​/Clerical

The Project Administrator/Dispatcher is responsible for supporting the Streetlight and Traffic Signal maintenance department with workflow management and field contact. The Project Administrator would be reporting to the Streetlight & Traffic Signal Maintenance supervisor. This position requires excellent interpersonal skills, a high degree of accuracy and basic knowledge of Microsoft Excel. Responsibilities include but are not limited to:

• Responsible for updating work order coding and entering field comments
• Assist in managing work order flow/scheduling for all maintenance contracts
• Work directly with the call centers, customers, and citizens for light out calls
• Communicate with field personnel regarding repairs
• Ensure the dispatch performance criteria of the contracts are met
• High customer service level required
• Security camera review

Must Haves:

• Excel, Word, Outlook
• Previous administrative office assistant experience or dispatching experience
• Strong communication verbal and written communication
• Willing to cover shifts occasionally on weekends and holidays/vacations/call outs