Claims Coordinator

Kansas City, Missouri, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.

The Claims Coordinator plays a critical role in supporting the end-to-end claims process, ensuring timely reporting, documentation accuracy, and effective coordination with carriers and internal teams. This position requires strong attention to detail, organizational skills, and the ability to manage multiple priorities across various platforms.

Key Responsibilities:

• Claims Reporting & Setup
  • Submit claims to carriers per account team instructions.
  • Verify insured details, policy numbers, and claim information.
  • Maintain accurate records in Salesforce and Image Right.
  • Schedule follow-ups for coverage positions.
• Acknowledgment Management
  • Monitor pending claims and escalate delays with carriers.
  • Validate acknowledgment details and update systems.
  • Track adjuster assignments and maintain contact records.
• Coverage Coordination
  • Initiate and follow up on coverage requests.
  • Review and summarize coverage letters for internal review.
  • Assess defense assignments and retentions against policy terms.
• Operational Support
  • Manage daily email intake and reporting requests.
  • Facilitate communication across claims teams and escalate system issues.
  • Ensure proper filing and labeling of all correspondence.
• Reporting & Analysis
  • Generate client-specific claim reports and renewal summaries.
  • Reconcile loss runs with open/closed claims.
  • Track and report Bordereaux submissions.
• Documentation & Compliance
  • Secure written confirmations for all actions and requests.
  • Maintain organized and compliant documentation in each platform.

Qualifications:

• Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
• Up to three years of Client services experience is required
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we…