Intake Clerk

Overview of the Position The Western District of Missouri (WDMO) is seeking an Intake Clerk to join our clerk’s office. Reporting to the case processing team lead, the incumbent provides essential front-line support by initiating new cases, processing filings, and assisting the public with procedural inquiries. The WDMO is a fully consolidated court (including Bankruptcy, District, Probation, and Pretrial services) with approximately 275 employees across three divisional offices.

We welcome applications from internal candidates within the Federal Judiciary.

• Provide direct assistance to the public and attorneys via phone and in person. This includes answering questions about filing procedure, fees, court hearings, and other court related matters.
• Open cases upon receipt of initiating documents and ensure all filings conform to court rules. Notify chambers via email of new cases.
• Determines fees required and collect payments. Receive payments in cash and by credit card and issues receipts.
• Utilizes the Court’s electronic filing system to open new cases and docket various court documents.
• Scan and docket documents received via mail or the Electronic Document Submission System (EDSS).
• Issues summons for complaints, writs of garnishment and other process to various parties pursuant to court orders. Issues warrants for arrest and summons in criminal cases.
• Performs other duties as assigned.

• Education:
  
  High school diploma required;
  Associate’s or Bachelor’s degree preferred.
• Experience:
  
  Two to fiveyears of customer service experience in a professional office or public-facing setting, with a proven ability to maintain a professional demeanor and resolve conflicts under pressure.
• Technical
  
  Skills:
  
  Proficiency in Windows OS and MS Office.
• Core Competencies:
  
  Strong oral communication skills with the ability to provide procedural guidance without offering legal advice. Exceptional attention to detail, organizational skills, and a reliable record of attendance.

The following benefits are available for this position:

• 11 paid holidays each calendar year
• Annual and sick leave
• Insurance plans: health, dental, vision, life, long-term care, long-term disability and flexible spending accounts
• Thrift savings plan (401k) (with up to 5% employer matching contributions)

• Provide direct assistance to the public and attorneys via phone and in person. This includes answering questions about filing procedure, fees, court hearings, and other court related matters.
• Open cases upon receipt of initiating documents and ensure all filings conform to court rules. Notify chambers via email of new cases.
• Determines fees required and collect payments. Receive payments in cash and by credit card and issues receipts.
• Utilizes the Court’s electronic filing system to open new cases and docket various court documents.
• Scan and docket documents received via mail or the Electronic Document Submission System (EDSS).
• Issues summons for complaints, writs of garnishment and other process to various parties pursuant to court orders. Issues warrants for arrest and summons in criminal cases.
• Performs other duties as assigned.

Qualified applicants must submit all the following documents or they will not be considered:

• Completed AO-78 Application for Judicial Branch Federal Employment Application for Judicial Branch Federal Employment.
• Contact information for three professional references.

The federal Judiciary is an Equal Employment Opportunity employer.