Case Manager, Refugee Services

The Refugee Services Case Manager provides comprehensive, strengths-based case management targeting refugee and immigrant populations. The Case Manager will focus on serving walk-in clients, coordinating health and mental health navigation services, employment, school navigation and housing support, and intensive services for vulnerable populations including seniors. The Case Manager will promote client self-sufficiency through direct service, advocacy, resource navigation, and referrals in alignment with Catholic Charities’ mission and the guidelines set by agency standards and any funder requirements.

CCNEK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EEO.

• Provide trauma-informed and culturally competent case management to eligible individuals, including newly arrived refugees, asylees, humanitarian immigrants and other vulnerable population.
• Assess client needs, develop Family Self-Sufficiency Plans (FSSPs) or Self-Sufficiency Plans (SSPs), and provide ongoing support to achieve individual goals in housing, employment, medical care, and social integration.
• Ensure client understanding of rights, responsibilities, and available services within offered community supportive programming.
• Provide timely, strengths-based response to walk-in clients, addressing urgent needs through assessment, referrals, and short-term follow-up.
• Collaborate with internal teams and external partners to resolve client crises efficiently, while maintaining professional boundaries and ethical standards.
• Offer navigation support for complex health systems, including assistance with health insurance enrollment, Medicaid, and public benefits.
• Coordinate with medical providers and community health workers to support appointments, transportation, interpretation, and adherence to treatment.
• Facilitate or support wellness groups and workshops on public safety, parenting, stress management, and other health-related topics.
• Identify barriers to employment, assist clients in job readiness, and facilitate job placements.
• Support clients in locating and maintaining stable housing, connecting them with available housing resources, rent assistance, and landlord advocacy when needed.
• Provide intensive case management to especially vulnerable populations including survivors of trauma, individuals with mental health conditions, seniors, and those at risk of homelessness.
• Advocate for clients with complex needs, ensuring accessibility through language services, transportation support, and coordination with community partners.
• Maintain accurate and timely case notes, service records, assessments, and referrals in the designated electronic case management system.
• Follow all grant and agency guidelines for program implementation.
• Participate in ongoing training, including VIRTUS, trauma-informed care, and mandated reporting procedures. Follow all agency protocols and NASW Code of Ethics.

• Conduct home and field visits in accordance with health and safety protocols.
• Contribute to program and grant reporting as needed.
• Assist with outreach, community engagement events, and client workshops.
• Perform other duties as assigned by supervisor or agency leadership.

MINIMUM POSITION REQUIREMENTS:

• Bachelor’s Degree in social work or human service field or comparable experience is preferred
• Must have competency in oral, written, and interpersonal communication skills in English; fluency in a second language (Burmese, Karen, Dari, Swahili, etc.) preferred
• Ability to work effectively in a multi-cultural and multi-lingual environment
• Strong typing and internet skills as well as the ability to learn Microsoft Outlook, Excel and various database programs
• Must be able to work collaboratively with outside agencies and advocate on behalf of the clients
• Must be reliable, punctual, professional, and respond appropriately to people in crisis
• Must have a valid driver’s license, car insurance, a verified safe driving record and reliable means of transportation for local travel; must provide a copy of license and insurance
• Demonstrate a passion…