URBN Loss Prevention Supervisor

Overview

This position is located at 11681 State Ave, Kansas City, Kansas, 66111 United States.

Role Summary

The Loss Prevention Supervisor plays a critical role in safeguarding company assets, ensuring operational compliance, and fostering a culture of safety and integrity across the retail supply chain. This position requires a proactive leader who can balance investigative rigor with team support and cross-functional collaboration.

• Be Supportive:
  Mentor and guide Loss Prevention Associates, providing coaching and development opportunities. Foster a team-oriented environment that encourages open communication and mutual respect.
• Be Resourceful:
  Utilize data analytics and reporting tools to identify trends and develop strategic shrink reduction plans. Leverage internal and external resources to investigate incidents and resolve cases efficiently.
• Be Professional:
  Maintain confidentiality and integrity in all investigations and communications. Represent the Loss Prevention department with professionalism in cross-functional meetings and external interactions.
• Be Diligent:
  Conduct thorough investigations into theft, fraud, and policy violations. Monitor surveillance systems and audit reports to detect suspicious activity. Perform regular audits and inspections to ensure operational compliance and safety standards.
• Be Approachable:
  Serve as a trusted point of contact for associates to report concerns or incidents. Promote a culture of transparency and accountability through approachable leadership. Provide clear and empathetic communication during conflict resolution and disciplinary actions.
• Be Precise:
  Document incidents, investigations, and audit findings with accuracy and attention to detail. Maintain organized records for legal, HR, and operational review. Ensure all reporting meets internal standards and timelines.
• Be Flexible:
  Adapt to changing priorities, schedules, and operational needs across multiple locations. Respond to incidents outside of regular business hours when necessary. Support special projects, seasonal initiatives, and cross-functional tasks as assigned.
• Be Available:
  Maintain visibility and accessibility across assigned location. Provide on-call support for urgent incidents or investigations. Participate in team meetings to ensure consistent presence and oversight.

Knowledge, Experience &

Skills Required:

• 1-2 years of college education; or relevant experience.
• 2-3 years of loss prevention, security, or safety experience; preferred with first aid/ CPR/ AED training.
• Certification in LP (e.g., LPC, CFI) is a plus.
• Strong analytical and computer skills.
• Working knowledge of security equipment preferred (CCTV, alarm systems, and access control).
• Must be able to understand written and oral directions in English
• Must be able to write in English

• Stand and walk throughout a shift
• Climb, balance, kneel, crouch, or crawl for extended periods
• Reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds
• Operate warehouse equipment safely as required for the position, which requires coordinated movements

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.

We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.