Senior Resource Manager
Listed on 2026-02-06
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Management
Operations Manager, Business Management, Program / Project Manager
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Who We Are
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Who We Are
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
Where you shine
- This person will support the VML resource management department in areas such as:
- Providing exceptional service as a reinforcement for the main office receptionist.
- Aiding in the process of coordinating meetings and booking conference rooms.
- Assisting with vendor and purchase order requests.
- Processing timesheets and expense reports for some of VML executive leadership team.
- Handling and supporting additional tasks and projects as needed.
- Develops relationships with talent at all levels and works as trusted partner to departmental leadership, making staffing recommendations based on skillset and career aspirations, not just availability
- Maintains knowledge of current and upcoming projects across the agency, building strong relationships with client engagement, Operations, Delivery and new business teams
- Has a pulse on the overall health and happiness of the department, ensuring any talent concerns are escalated to leadership through the appropriate channels
- Alerts capability leads of any potential concerns or issues in meeting key client deliverables due to resourcing and makes recommendations to resolve
- Leads weekly resourcing meetings, to ensure talent is properly utilized and works to resolve any conflicts or balance workloads.
- When internal options have been exhausted, identifies needs for freelance talent, creates the business case to hire and works with TA to secure the proper temporary support.
- Partners with operations to review monthly utilization reports and share insights and action plan with leadership
- Works with the Talent Acquisition & Human Resources teams to on-board department new hires and freelancers
- Works with project management functions to ensure internal resourcing platforms are maintained
- Overall focus on optimizing talent in balance with constant changes to organizational priorities
- Understands and maintains a knowledge database of team skillsets and career ambitions to be able to properly assign resources and retain top talent
- Is actively working to maintain a balance between agency margin goals, employee's ability to do their best work all while being a profitable organization
- Actively work with department leads and HR to ensure mobility of talent within the agency and network
- Proactively strategize department staffing needs, identifying peaks/valleys, core competency gaps/redundancies based on client forecasts and trends
- Continuously strategizes new ideas for process improvements and better ways to foster a connected and inclusive creative department culture
- 3+ years of resource management experience in advertising/marketing industry
- Firm grasp of the processes within an agency environment and a love of creating order in the chaos
- Deep understanding of the functional skills and responsibilities of various departmental roles
- Excellent interpersonal communication skills with the ability to motivate and influence across all levels of seniority
- Comfortable working in an environment of constant change and doing so with a positive attitude
- Proactive and confident in prioritizing competing demands in a fast-paced environment
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$60,000-$140,000 USD
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of…
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