General Manager

Overview

Description
Compensation: $110,000 - $130,000 Annually

• Directs and coordinates daily activities of 3PL warehouse to ensure that the quality and accuracy of shipping and receiving exceed the expectations of our customers.
• Responds positively and quickly to customer concerns, and corrects potential problems before they affect customers.
• Communicates daily with customers to discuss service needs and implements processes and procedures to achieve service requirements.
• Ensures that appropriate policies and procedures and SOPs are being adhered to by all Team Members and managers.
• Confers in the development and implementation of company policies, procedures, goals, and objectives, with Company and customer officials, as necessary.
• Develops and executes business plans, budgets, and goals with Corporate and customer representatives.
• Reviews progress as compared to business plan, budget, and goals with Corporate, customers, and staff on a regular basis.
• Monitors costs and quality controls to maintain and enhance profitability.
• Recommends capital expenditures for acquisition of equipment to increase efficiency and service of facility.
• Manages the day-to-day activities of the facility, ensuring that work is accomplished by the managers and supervisors and that it is consistent with corporate policies and objectives.
• Establishes ongoing programs to ensure continuous improvement.
• Develops and implements the necessary processes and procedures with the Operations team and monitors effectiveness.
• Develops and monitors productivity standards.
• Conducts regular staff meetings.
• Oversees inventory control
• Oversees quality control and damage reduction.
• Provides leadership in coaching, mentoring, training, personnel selection, and professional development. Trains managers and other personnel strategically in all areas that will help them achieve customer goals and objectives.
• Oversees that the facility staff develop and implement professional developmental plans for the Team Members, their supervisors, and managers.
• Manages, mentors, and motivates supervisory personnel to handle Team Member concerns, complaints, and developmental needs.
• Conducts performance evaluations.
• Performs corrective and progressive disciplinary follow-up as required.
• Negotiates resolutions pertaining to conflicts in the workplace.
• Achieves a clean and orderly operation with an emphasis on productivity appearance.
• Achieves and maintains a safe, accident-free, and healthy work environment.
• Ensures business and personnel practices are within the law and consistent with policies and procedures.
• Champions Holman’s core business values.
• Reliable attendance at scheduled shifts.
• Performs all duties in conformance with appropriate safety and security standards.
• Performs all other duties as assigned or needed.

• Attendance - Ability to work the required schedule and arrive at work on time and work alternative schedules to accommodate the needs of the business.
• Communication - Ability to effectively communicate in writing and verbally in a courteous and professional manner with others. Ability to understand and follow verbal and written instructions.
• Mathematics
  - Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
• Language – Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community, Ability to effectively present information to top management, clients, and customers,
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Relationship Building - Ability to establish and maintain effective working relationships with customers, co-workers, management, and government officials.
• Productivity -…