Senior Manager, Process Design & Improvement - Bank Operations

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn t come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Annual Salary: $ - $ (Amount based on relevant experience, skills, and competencies.)

The main purpose of this job is to manage the Process Design and Improvement Managers while supporting Bank Ops project initiatives. This position will determine the optimal solution and how to implement the solution between non-technical and technical.

• Lead end-to-end project execution for process improvement initiatives, including defining scope, developing business requirements, coordinating resources, and removing impediments through analysis and implementation

• Develop and manage complex projects aligned with Bank Operation priorities, including creating repeatable processes, tools, and frameworks, and overseeing timelines, deliverables, and risk mitigation plans

• Provide timely project updates and conduct post-project performance evaluations to leadership

• Evaluate and document operational processes, identify bottlenecks and improvement opportunities, and develop workflow documentation with actionable proposals and implementation recommendations

• Support department strategy and workflows by providing guidance on projects, resolving escalations and advising on Bank Operations best practices

• Identify and work closely with team members on personal goals and skill development

• Collaborate with stakeholders, including front line management, senior leadership, and executive leadership on assignments and addressing needs for the division

• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report s individual needs

• Perform all necessary management functions, hiring, evaluations, annual increase allocations and disciplinary guidance as required

• Communicate decisions, priorities and relevant information to team members effectively

• Support budget management, planning and expenditure

• Perform other duties as assigned

• Strong knowledge of the project management field, including knowledge of best practices

• Ability to evaluate operational processes, identify bottlenecks and design actionable solutions that improve efficiency and reduce control gaps

• Highly organized with an ability to work independently, and manage multiple tasks and priorities

• Excellent verbal and written communication skills

• Ability to provide transparent and real time feedback to employees and stakeholders

• Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems

• Ability to drive results and balance management of organizational risk and meeting goals of the business

• Strong leadership and coaching skills with ability to motivate team members, cultivate teamwork

• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Advanced level proficiency with Microsoft Word, Excel, Teams and Outlook

• Bachelor’s degree in Business…