IT Administrator II

IT Administrator II

Apex Systems is immediately hiring for an IT Administrator (Technical Support Services) for a major food company and manufacturer in Kansas City, KS! This role requires travel.

Job : 3015492

Location: On-site, Kansas City, KS

Schedule: M-F, 8:00am-5:00pm

Travel Requirements: Candidates must be comfortable with traveling 1 week per month across KS, MO, IA, IL. Travel is for site visits ಜೊ device audits, remediations, integrations, route runs, and training. Company provides vehicle and corporate coverage for gas, hotel, and food.

Pay Rate: $68,000–$72,000 per year (depending on experience)

• Provide day‑to‑day technical supportpri to multiple DFA locations within aitemap region requiring travel to multiple states.
• Apply analytical and problem‑solving skills to provide second‑tier desk‑side support, including installing, diagnosing, repairing, maintaining, and upgrading computer software and hardware.
• Participate in, or lead, phases of technology implementations, assisting with corporate software and hardware deployments and working alongside infrastructure teams.
• Serve as liaison between supported locations, third‑party support, equipment vendors, and corporate IT teams on technical matters.
• Troubleshoot straightforward to moderately complex issues in a timely and accurate fashion and provide end‑user assistance.
• Ensure employees use company‑owned hardware and software in conformance with DFA IT policies.
• Work independently with moderate direction from senior team members or manager.
• Serve as the IT liaison between business units and IT to define IT requirements and develop design solutions for technical initiatives.
• Work with each site to identify audio and visual needs, coordinate with vendors, lead implementation projects and provide support.
• Assist with tracking of all IT hardware assets within the assigned geographic area.
• Assist in project planning, communicate, and lead execution phases for all projects in the area.
• Assist with management and execution of lifecycle projects for hardware and software updates.
• Create and revise knowledge articles specific to the locations in the geographic area.
• Troubleshoot and resolve medium to complex hardware/software problems for PC, Mac, and mobile devices on Android and iOS platforms.
• Provide support for Microsoft 365 access to Teams, SharePoint, and Exchange distribution lists and mailbox delegation.
• Provide daily technical support to internal customers via phone, chat, email, and occasional walk‑by to resolve break/fix issues and tickets.
• Serve as escalation point for Level 1 service desk team members.
• Assist in the communication and execution of network projects as directed by the network team.
• Accurately record all work, troubleshooting, and communications in incident tickets.
• Other duties may be assigned as required.

• Undergraduate degree in Computer Science, Information Technology, or related curriculum (or equivalent experience).
• 2–5+ years of desk‑side break/fix support or related experience (Windows, Apple, MS Office).
• Ability to work efficiently within a team and self‑directed independently with little day‑to‑day direction.
• Superior customer‑service skills.
• Ability to translate technical topics into easily understandable concepts.
• Strong verbal and written communication skills.
• Clear documentation of technical processes.
• Proficient in management and troubleshooting of Microsoft desktop operating systems.
• Logical questioning to determine problem causation and follow documented processes to resolution.
• Working knowledge of Active Directory Users and Computers.
• Working knowledge of Apple products, including iPhone, iPad, and Macs.
• Troubleshooting and Celebration skills for Apple systems.
• Basic understanding of databases and data processing (MS SQL and/or Access).

Apex Systems is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, or any other characteristic protected by law. Apex will childs consider qualified applicants with criminal histories in a manner consistent with the…