T3 Technology Support Associate

Build the Future with Us — Equipment Share is Hiring a T3 Technology Support Associate I

At Equipment Share, we’re not just filling a role —
we’re assembling the best team on the planet to build something that’s never been built before
. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real‑time support, and a team that truly cares.

We’re hiring a T3 Technology Support Associate I to support our T3 Office in Kansas City, KS and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

The primary responsibility of the T3 Technology Support Associate I is to consistently provide exceptional service and support to Equipment Share’s internal and external customers in a multi‑channel environment. Establish and maintain excellent working relationships with rental markets, T3 customers and help facilitate support requests throughout Equipment Share. As a primary customer‑facing role, the ability to provide professional, exceptional, timely and accurate service to internal and external customers is critical to the success of this position.

• Perform job duties in accordance with Equipment Share's vision, mission, and values.
• Provide excellent customer service for Equipment Share's customers with clear answers to inquiries and appropriate referrals, as needed.
• Respond to customer inquiries via telephone, chat, and email in an accurate, timely and professional manner and within established quality and service standards.
• Establish and maintain professional working relationships with internal and external customers and co‑workers.
• Utilize exceptional listening skills to understand customer needs and follow‑up with a customer‑centric response in recommending the right solutions.
• Manage time effectively to ensure productivity levels and turnaround times are within established service standards.
• Utilize product knowledge to offer efficient and effective technical support and decision‑making in the process of troubleshooting the T3 Platform for internal and external customer inquiries.
• Utilize appropriate resources to ensure work is completed efficiently and within established service standards.
• Comply with Equipment Share’s departmental and corporate policies and procedures as well as mandated state and federal laws and requirements at all times.
• Enhance industry and technical knowledge through actively participating in learning and growth opportunities.
• Work collaboratively with co‑workers to achieve departmental and company goals and standards.
• Perform other duties and responsibilities as assigned.

Because we do things differently — and we think you’ll feel it from day one. We’re a people‑first company powered by cutting‑edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem‑solvers, go‑getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special
.

• Competitive compensation
• Full medical, dental, and vision coverage for full‑time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast‑paced, mission‑driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and…