Specialty Pharmacy Patient Care Coordinator

Overview

Med One is seeking a Certified Pharmacy Technician to deliver concierge-level support that helps members access specialty medications, including those sourced internationally. In this dynamic role, you'll guide patients through enrollment, financial assistance, and medication coordination while serving as a trusted liaison between providers, pharmacies, and care teams.

Med One is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, Med One helps people conveniently access the most appropriate prescriptions at the most affordable price.

• Support members in accessing resources and the appropriate site(s) of care, with specialty pharmacies, including internationally sourced partners
• Provide program and product specific financial knowledge
• Direct and support members with completion of enrollment requirements
• Convey pharmacy and claim details in easy-to-understand terms to callers
• Provide excellent member relations and concierge level style of services
• Comprehend and explain step therapy and copay requirements
• Act as a liaison between members, providers, pharmacies, and care facilities
• Coordinate scheduling of specialty medication delivery
• Utilize basic de-escalation techniques
• Maintain and be proactive with assigned caseload and timely updates
• Prepare and provide clear communications verbally and in written formats
• Support operations of Med One Member, Clinical, and Pharmacy services
• Align with, and support Med One’s core values

• 1 year minimum of customer service experience
• Pharmacy Technician Certification is highly encouraged. If you don’t have it, you will be required to obtain it within one year of employment.
• Strong knowledge of Microsoft Office products including Word, Excel, and Teams
• Customer empathy skills and proficiency in de-escalating challenging situations
• Excellent interpersonal, written, and verbal skills
• Detail oriented, able to work independently, meet deadlines, establish priorities, and be flexible
• Demonstrated ability to work effectively in a call center or office environment
• Must be able to stand/sit for long periods of time within limited space
• Must be able to lift up 25 pounds

At Med One, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth—all while helping to make a difference in people’s lives. Our top core value is to prioritize your well-being.

• Competitive salary and bonuses that reward your performance.
• Comprehensive health, dental, and vision insurance + additional benefits
• 401(k) with company match to secure your future.
• Generous paid time off and holidays.
• Opportunities for professional growth and development.
• A vibrant and collaborative work culture.

Offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States.

Full Time, Hourly

Patient Care Coordinator Team Lead

If you're enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at Med One! You can submit your application through our careers page.

Med One is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job offers are contingent on passing a background check and drug screen.