Parking Team Leader, Season

Overview

The Parking Team Lead is responsible for Parking Associate supervision, parking lot management, identifying and resolving issues, and implementing Sporting Park and parking gameday policies and procedures. This position reports to the Manager of Guest Experience and will assist the Parking Captain, Manager and Coordinator of Guest Experience with delivering and enforcing the company’s One Sporting Way Behaviors:
Experience Obsessed, High Performance, Accountability, Integrity, and Club First. Sporting Kansas City is an equal opportunity employer. We celebrate diversity and equity and are committed to creating an inclusive environment for all associates. All associates are expected to positively collaborate with individuals of diverse backgrounds. All talented individuals looking for a challenge are encouraged to apply.

• Pay starting at $18.00 per hour.
• 20% retail discount on merchandise.
• Free meal provided on gamedays.

• Responsible for supervision of Parking Associates and enforcing Sporting Park policies and procedures.
• Provide information, assistance, and direction to guests and associates.
• Coordinate and oversee Meridian Barrier setup and teardown.
• Attend pre-game team briefings.
• Oversee and coordinate event parking setup and supervise changeover from ingress to egress.
• Coordinate, check-out, and keep track of necessary equipment such as radios, scanners, flags, flashlights, etc.
• Apply conflict resolution, de-escalation, and mediation techniques to resolve guest and associate disruptions.
• Notify management of all associate issues to help ensure that an accurate level of corrective action is received.
• Assist associates to resolve parking lot issues.
• Control traffic in designated areas as needed.
• Understand, retain, and adhere to safety protocols and procedures to ensure guest and associate safety in case of an emergency.
• Monitor all Parking Associates and ensure that all associates comply with proper uniform standards.
• Document and report all worker’s compensation incidents to management.
• Engage routinely with Parking Associates throughout the course of each event to provide support and assistance as needed.
• Confirm all required positions are covered and collaborate with the Parking Captain and other Team Leads as needed to adjust the staffing deployment.
• Manage expectations and routinely communicate to the Parking Captain and peers.
• Efficiently report any known accidents, possible threats, hazards, and harassment claims to management.
• Acknowledge and recognize positive behavior and report to Manager or Coordinator for their awareness and recognition.
• Maintain high standards of housekeeping and safety policies.
• Assist management with new hire orientations during preseason and throughout the season.
• Always represent Sporting Kansas City in a professional manner.
• Strive to put these words into action.
• Perform other related tasks as assigned.

• Strong leadership, organizational, communications and interpersonal skills.
• Ability to communicate effectively with management, peers, and subordinates.
• Strong problem-solving skills; able to make decisions in a fast-paced environment.
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Friendly, welcoming, and professional appearance and demeanor.
• Excellent customer service skills and public speaking ability.
• Effectively lead and supervise a team of Parking Associates and be Experience Obsessed.
• Passion to ensure positive experiences and ability to turn tragic moments into magic moments.
• Strong attention to detail and precision.
• Reliable and dependable.
• Crowd and traffic control and de-escalation abilities.
• Passionate about sports, particularly the game of soccer.

• High school diploma or G.E.D. Certificate preferred.
• 2+ years of supervisory experience or comparable experience.
• Previous experience working in a public event venue or in a customer service role preferred.
• Basic technology skills, including but not limited to Microsoft Office, Outlook and Connecteam scheduling application.
• Reliable transportation to and from work.

• Requires constant periods of walking and/or standing.
• Reach with hands and arms.
• Required to talk and hear consistently.
• Ability to occasionally lift, carry and/or drag up to fifty (50) pounds if necessary.
• Must have valid driver's license.
• Ability to drive truck with attached trailer.
• May be working near moving mechanical parts.
• Commitment to work 85% of Sporting Park (including MLS, Leagues Cup, Copa America, concerts, and football) events.
• Must be available preseason and during season to attend mandatory trainings.
• Must be able to work outdoors in all weather conditions, including extreme heat, cold and rain.
• Ability to work non-traditional hours, including evenings, weekends, and holidays as necessary.