Hotel Supervisor

Boyd Gaming Corporation is a leading casino entertainment company in the United States. We continually evolve to maintain industry leadership and maximize value for shareholders, team members, and our communities.

• Supervise, train, evaluate performance, and administer counseling for staff members.
• Prepare the weekly work schedule and maintain time and attendance records.
• Respond quickly and accurately to guest inquiries regarding hotel procedures and property information.
• Resolve customer complaints or disputes.
• Perform duties of a Hotel Clerk as needed.
• Possess knowledge of room rates, types, availability, hotel policies, and procedures.
• Utilize the computer system for various front desk and office procedures.
• Maintain strict accountability of guest coupon books.
• Ensure departmental adherence to applicable company and regulatory policies.
• Perform related projects and/or duties as assigned by management.

• Three (3) years of experience as a front desk clerk with supervisory experience preferred.
• Able to use the company’s software systems for hotel management.
• Excellent customer service, communication, and interpersonal skills.
• Can obtain and/or maintain necessary certifications and/or licenses required by local gaming regulations.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Seniority level:
Associate

Employment type:

Full-time

Job function:
General Business