Regional Sales AssistantCustomer Service Representative

Job Description

Sika is looking for an experienced Regional Sales Assistant/Customer Service Representative to join its growing team in KS, TN, KY, NC, GA for our Insulation Business.

As a Regional Sales Assistant, you will be the first point of contact for our customers. Your primary responsibility is to ensure customer satisfaction by addressing their inquiries, resolving issues, and providing information about our products and services.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently and effectively.
• Provide generic information about products, services, and company policies.
• Maintain customer records by updating account information.
• Process orders, billing(invoicing) customers, assist with returns, and exchanges.
  • Order entry
  • Complaint entry
  • Assuring Customers are billed in timely manner
• Collaborate with other departments to ensure customer needs are met.
  • Production
  • Logistics
  • AR

Qualifications:
Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven experience in customer service role.
  • Managing customer relations.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment, with high degree of accuracy.
• Proficiency in using customer service software and tools.
• Strong organizational skills and attention to detail.

Additional Information

• 401k with Generous Company Match

• Bonuses

• Medical, Dental, and Vision Benefits

• Paid Parental Leave

• Life Insurance

• Disability Insurance

• Paid time off, paid holidays

• Floating holidays + Paid Volunteer Time

• Wellness/Fitness Reimbursements

• Education Assistance

• Professional Development Opportunities

• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.