Print Customer Experience Professional

Overview

HYBRID ROLE BASED OUT OF OUR EDWARDSVILLE OFFICE

The Customer Experience Professional in our Print division is to build customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.

• Communicate with customers (by phone or in person) to understand needs and concerns. Act as a first point of contact for resolving customer queries and complaints.
• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Identify and resolve potential problematic customer issues and alert management.
• Identify potential customers by using publicly available lists such as trade directories and internet searches.
• Input and track customer information, orders and follow-up actions into the CRM database to ensure product availability and on-time delivery.
• Perform merchandising and order placements activities such as entering customer orders, creating plant/RDC orders and completing stock replenishment orders.
• Perform other related duties and responsibilities as required or assigned.
• Prepare routine letters, memoranda, reports and similar documents to share with management and customers.
• Provide various products, pricing, inventory availability and production schedule information to customers ensuring their needs are met.
• Recommend changes in process and procedures based on customer feedback.

Work Experience Experienced practitioner able to work unsupervised (13 months to 3 years)

Education

• College Degree Preferred

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits, 401k, paid time off and tuition reimbursement.

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides Jan San, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit  and connect with the Company on Linked In.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.