Customer Service​/Parts Sales Leader

Join now to apply for the Parts Sales Leader role at BW Converting
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BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies — Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson‑Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high‑performance converting and packaging machinery for the tissue, non‑wovens, hygiene, bag‑converting, mailing, and printing industries.

Barry‑Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper‑converting industries, and has become a $3 billion organization with nearly 12,000 team members.

We’re seeking a dynamic Parts Sales Leader to oversee all aspects of parts sales for our regional team in Lenexa, KS. This strategic leadership role is ideal for someone who excels at driving results, developing talent, and building strong customer relationships while ensuring revenue and profit goals are met.

• Adhere to yearly fiscal order budget targets and 3‑year EVA targets that align to overall revenue and profitability goals
• Work collaboratively with sales representatives to establish quarterly and yearly fiscal performance order and margin goals
• Implement a formal sales process that identifies opportunities, qualifies them, and manages them to order closure
• Develop strategies to increase penetration with existing customers
• Assist in developing short‑ and long‑range marketing strategies including the promotion of parts sales guidelines
• Work with sales representatives, technical support, and operations to develop order closing strategies for specific opportunities

• Implement sales effectiveness metrics and quality KPI metrics to track performance of sales representatives
• Use metrics as a coaching tool to improve performance
• Create a sales representative development process that encourages team members to discover, develop and apply their talents to reach their full potential
• Perform all personnel‑related actions including hiring, performance reviews, and disciplinary actions
• Provide detailed performance feedback to team members
• Attract and select the best talent to meet current and future business needs

• Work collaboratively with sales representatives and operations leadership to clearly define scope of work and commitments for specific orders
• Continuously bring forth the voice of the customer to help guide operations activities and support selling activities
• Coordinate with other departments to ensure a consistent, effective, and coordinated approach in servicing key accounts
• Collaborate with leaders within the Value Stream to implement process improvements in the order‑to‑cash process

• Resolve customer disputes regarding part performance and commercial issues when necessary
  
  Build strong customer relationships and deliver customer‑centric solutions
• Ensure standard work processes are maintained and commitments are achieved
• Monitor and lead the team to assist in the collection of past‑due accounts

• Bachelor’s degree required
• Minimum of 4 years’ experience in sales or sales support role
• Demonstrated leadership experience

• Demonstrated ability to sell at the highest levels of Fortune 500 companies
• Effective interpersonal, communication and negotiation skills
• Strategic mindset and financial acumen
• Strong leadership and analytical skills
• Working knowledge of CRM and sales processes
• Proficient with Microsoft Office Suite
• Bi‑lingual skills are a plus
• Ability to travel by air or car (15%)

• Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals
• Customer Focus – Building strong customer relationships and delivering customer‑centric…