General Manager Operations

Overview

The primary responsibility of a General Manager II is to co-partner directly with the local site leadership teams to ensure they are meeting and/or exceeding KPIs and SLAs. Additionally, this position will partner directly with the Client to manage the business and exceed all established KPIs. This role requires an experienced leader with a successful track record from startups, 3PL, retail, e-commerce, and reverse logistics.

• Manage an entire site with 1-2 direct salaried leader reports
• Collaborate with cross-functional areas such as Risk Management, Safety, EHS, IT, and HR to ensure organizational effectiveness.
• Work collaboratively with all levels of the organization while displaying strong leadership & communication skills and maintaining positive associate relations.
• Balance between administrative duties and a strong presence on the warehouse floor
• Adapt to shifts/quick changes in the work environment and take on additional responsibilities as needed.
• Provide guidance and mentorship to your teams that outline the path to success.
• Oversees rollout of daily operating plan at local site level.
• Facilitate robust orientation for new hires, provide company overview and expected progression for the onboarding period.
• Forecast volume for the month ahead and contribute to P&L planning.
• Ensure all technical and operational equipment is in working order and address deficiencies with cross-function support/operations teams.
• Holds local leadership teams accountable for providing a safe working environment while maintaining a heavy focus on quality.
• Must be able to work shift hours to support business operations.
• Work closely with nGroup’s senior leadership team.
• Serve as an ambassador and thought leader for the company while operating an on-site team.
• Lead in a manner consistent with the company’s overall standards.
• Consult with Executive leadership team to ensure operating methodologies align with company’s core values, culture, and mission.
• Drive large-scale needs analysis upon hire and evaluate operating solutions to ensure successful delivery of SLA/KPI goals.
• Strategize with local senior leadership team on process improvements if needed and develop, foster, and support development of reporting of the local leadership team.
• Holds weekly calls with the Operations team to ensure the objectives of the site are being executed efficiently and profitably.

• Adapt to and quickly think through operating challenges as they arise, provide solutions, or seek guidance from senior leadership team for solution if needed.
• Make recommendations to leverage or change strategy, programs, policies, and tools based on effectiveness to support metrics and changes in business need.
• Possesses the ability to write, deliver, and effectively execute communications through all avenues.
• Adhere to metrics for operation, process measures and requirements; communicates, analyzes, and reports on progress of talent and operational improvement initiatives.
• Build commitment to operational efforts by demonstrating the delivered value of exceptional execution of operational standards.

• Collaborates with operations leaders at senior level within the organization to cultivate and maintain a healthy partnership with the client.
• Oversee multiple vendor relationships as they relate to cost savings while still receiving quality outcomes.
• Work with stakeholders/enterprise SMEs to assess performance needs of Supervisory team as well as hourly associates to maintain a positive culture/working environment that is conducive to nGROUP’s core values and mission.

• Support assigned structure, associates, and processes to meet/exceed SLA and company strategy.
• Actively engaged in the delivery of daily communication to Senior Leadership.

• Facilitates the onboarding process for salaried/hourly members of their network.
• Continually focuses on and develops talent, including self-development. Coaches, mentors, and provide feedback to the leadership on associates' performance. Continuously drives programs to support internal retention of both hourly and salaried members of the…