Heart And Vascular Clinic Operations Director

Overview

The Heart & Vascular Clinic Operations Director provides strategic and operational leadership for ambulatory services across the Cardiology (general & invasive), Electrophysiology (EP), Vascular, and Interventional Radiology (IR) clinics. This role ensures clinical operations deliver patient centered care that focuses on access, growth, quality outcomes and patient experience. The Director partners closely with appropriate stakeholders to optimize the continuum from referral to procedure to follow up.

Key Responsibilities

Operational Leadership & Access

• Lead day to day operations for multi site Heart & Vascular clinics, including Cardiology (general and invasive consults), EP, Vascular, and IR ambulatory pathways.
• Assumes 24-hour responsibility for assigned areas of operations.
• Own access and capacity management: templates, scheduling rules, slot utilization, referral triage, and wait time reduction for new and follow up patients.
• Standardize clinic workflows (check in, rooming, testing coordination, care transitions) and implement Lean process improvements to reduce lead time and waste.
• Coordinate pre procedure workups and clearance for invasive cardiology, EP, vascular, and IR procedures; align with cath/EP/IR lab schedules and post procedure follow ups.
• Oversee clinic staffing, daily huddles, visual management, and escalation protocols to ensure safe and reliable operations.

Quality, Safety & Compliance

• Monitor and improve clinical quality measures (e.g., guideline-directed therapy adherence, anticoagulation management, device follow-up, vascular wound outcomes).
• Ensure compliance with regulatory standards (e.g., DNV), policies, and documentation standards.
• Partner with physician and nursing leaders on safety event reviews, root cause analyses (RCA), and action plans.
• Maintain competency validation, licensure tracking, and annual training for clinical and non-clinical staff.
• Develops and implements policies and procedures consistent with Riverside Healthcare’s philosophy, mission, and values.

Financial & Resource Management

• Develop and manage operating and capital budgets; track performance to target.
• Optimize revenue capture: charge integrity, accurate documentation, prior auth, denials prevention, and clinic coding workflows (E/M, device checks, imaging).
• Collaborate with supply chain on vendor contracting, implant/supply formularies, and inventory controls.
• Support business planning for new programs, sites, providers, and equipment (e.g., ambulatory monitoring, device clinics, vascular wound care, IR outpatient procedures).

Strategy, Growth & Partnerships

• Drive market-appropriate growth strategies: referral development, access expansion, clinic footprint optimization, and telehealth/hybrid care models.
• Develop outreach programs with primary care and referring specialists; improve care coordination and communication pathways.
• Sponsor operational readiness for new technology and programs (e.g., advanced imaging protocols, remote device monitoring, ambulatory IR offerings).

Patient & Provider Experience

• Achieve top decile patient experience (Press Ganey) through service standards, scripting, and service recovery.
• Promote physician satisfaction in clinical areas by rounding on providers and developing action plans to address any areas for improvement.
• Implement equity and inclusion practices; reduce barriers to care (transportation, language access, financial counseling).

People Leadership & Culture

• Recruit, develop, and retain high-performing teams (RNs, MAs, device techs, schedulers, access reps, RN navigators) while setting clear expectations.
• Monitors and facilitates the resolution of performance and other employee relations issues. Evaluates and holds downline of leaders accountable for employee performance in their areas. Encourage the recognition of high performers, address low performers, and improve overall employee performance.
• Promote a culture of safety, respect, accountability, and continuous improvement; lead change management with transparent communication.

Technology, Data & Analytics

• Leverage the EHR for efficient workflows (referral triage, integrated scheduling, pre procedure checklists, care…