Mid Shift Patient & Safety Specialist- Rmc 3Rd Cardiac Tele; Pt

MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST- RMC 3RD CARDIAC TELE (PT)

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Overview The purpose of the CNA – Mid-Shift Patient Experience & Safety Specialist role is to improve patient satisfaction—particularly responsiveness to patient needs—and decrease patient falls through proactive, purposeful rounding and consistent bedside presence during peak activity hours. This role supports a safe, calm, and responsive care environment by anticipating patient needs and promptly addressing comfort and safety concerns.

Schedule Requirements 9am-9pm.

• Perform purposeful rounding at established intervals with focus on:
  • Pain
  • Positioning
  • Personal needs (toileting)
  • Possessions within reach (call light, phone, water)
• Anticipate patient needs to reduce call light usage and improve responsiveness.
• Provide timely comfort measures such as repositioning assistance, hydration, and environmental adjustments.
• Observe patients closely and promptly report changes in condition or behavior to the RN.

• Monitor patients identified as fall risk and ensure safety interventions are in place.
• Maintain a safe, clutter-free patient environment.
• Ensure call lights, personal items, and safety equipment are within reach.
• Reinforce use of call light and safety precautions with patients and families.
• Escalate safety concerns immediately to nursing staff.

• Assist with activities of daily living (ADLs) such as toileting, hygiene, grooming, feeding, and comfort care as appropriate.
• Provide respectful, patient-centered care that supports dignity and privacy.
• Respond promptly to patient requests and communicate delays or concerns appropriately.
• Accurately document care and observations per organizational standards.

• Partner with RNs and the interdisciplinary team to support patient care goals.
• Communicate patient needs, concerns, and observations clearly and in a timely manner.
• Participate in unit huddles, safety rounds, and handoffs as assigned.
• Serve as a visible, approachable caregiver during high-volume mid-shift hours.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable.

• Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift differential, on-call.
• Opportunity for annual increases based on performance.

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

• Paid Leave Hours accrued as you work.

• Current Certified Nursing Assistant (CNA) certification.
• Basic Life Support (BLS) certification.

• Ability to perform required physical tasks related to patient care.
• Strong communication, observation, and interpersonal skills.

• Experience in acute care or inpatient settings.
• Familiarity with purposeful rounding, fall prevention, or patient experience initiatives.

• Improved patient satisfaction scores related to responsiveness.
• Decreased patient falls during mid-shift hours.
• Consistent compliance with purposeful…