Clinical Operations Manager - Imaging Services

Overview

The Clinical Operations Manager, Imaging Services is responsible for the daily clinical and operational management of Riverside Medical Center’s imaging service lines, ensuring high-quality, efficient, and patient-centered diagnostic care. This position oversees imaging clinical and non-clinical supervisors and clinical support staff, manages departmental operations, and drives excellence in performance, quality, and service delivery across all imaging modalities.

This leader will also provide technical or administrative support as needed—maintaining active engagement in imaging operations to ensure seamless workflow, adherence to regulatory standards, and excellence in patient care. The Clinical Operations Manager works collaboratively with radiologists, technologists, nurses, physicians, and administrative leaders to achieve departmental and organizational goals.

Essential Duties and Responsibilities

Clinical & Patient Care Management

• Ensure the delivery of safe, effective, and compassionate imaging care across all modalities (e.g., radiography, CT, MRI, ultrasound, mammography, nuclear medicine).
• Provide technical or administrative support as needed, such as assisting with patient coordination or patient or staff satisfaction follow up.
• Monitor and evaluate the quality of imaging services through audit, observation, and review of documentation, ensuring adherence to professional and regulatory standards.
• Maintain compliance with all applicable laws and regulations, including those set forth by CMS, IDPH, DNV, ACR, and HIPAA.
• Identify risks to patient safety, quality, or operational efficiency, and develop corrective or preventive action plans.
• Oversee competency validation, training, and continuing education for technologists and support staff.
• Collaborate with other clinical departments to support coordinated patient care and optimize scheduling and throughput.

Operational & Practice Management

• Provide leadership and oversight of imaging operations, ensuring efficient workflows, appropriate staffing, and optimal patient experience.
• Manage staffing models, scheduling, budgets, and productivity metrics to meet department and organizational objectives.
• Oversee imaging equipment, ensuring maintenance, calibration, and regulatory compliance with safety standards.
• Partner with biomedical engineering and facilities teams to coordinate equipment service and replacement planning.
• Support front-end processes including patient scheduling, registration, and timely reporting and documentation to optimize patient flow and satisfaction.
• Collaborate with leadership to drive service line growth, technology advancement, and process improvement initiatives.

Leadership & Staff Development

• Recruit, train, and mentor imaging and clinical support staff, fostering a culture of collaboration, accountability, and professional growth.
• Conduct regular team meetings to communicate updates, review safety and performance metrics, and recognize achievements.
• Partner with Human Resources on employee development, performance evaluations, and disciplinary processes as needed.
• Promote interdisciplinary teamwork between imaging, nursing, and specialty areas to enhance patient outcomes and operational success.

Physician & Stakeholder Relations

• Cultivate positive relationships with radiologists, referring providers, and interdisciplinary clinical teams.
• Facilitate open communication and problem-solving to enhance service delivery and patient satisfaction.
• Represent Imaging Services in alignment with Riverside’s mission, values, and commitment to patient-centered care.

Performance & Compliance

• Monitor and analyze operational, financial, and quality indicators to identify areas for improvement and implement corrective actions.
• Maintain policies and procedures in accordance with accreditation standards, evidence-based practices, and hospital guidelines.
• Lead or participate in quality improvement initiatives, committees, and audits.
• Ensure departmental readiness for inspections, audits, and accreditation surveys (ACR, DNV, IDPH, or other applicable bodies).

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards:…