Receptionist, Administrative​/Clerical

Overview

The Receptionist at Miller Healthcare serves as the first point of contact for patients, visitors, and staff. This role is essential in creating a welcoming and professional atmosphere within the facility. The Receptionist is responsible for managing front desk operations, including answering phones, greeting visitors, and handling basic administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a commitment to providing outstanding customer service in a healthcare environment.

Demonstrates flexibility with assignments within professional scope/duties/licensure.

• Greeting and Directing Visitors:
  Welcome patients, visitors, and staff, providing accurate information and directing them to the appropriate departments.
• Phone Management:
  Answer incoming calls, route calls to the appropriate personnel, and manage messages in a timely and professional manner
  • Communicate housekeeping or maintenance concerns with appropriate personnel via walkie‑talkie
• Appointment Scheduling:
  Assist with confirming appointments in coordination with Care‑A‑Van schedule® and drivers.
• Administrative Support:
  Perform clerical duties, including filing, photocopying, scanning, and managing office supplies, including supply ordering.
• Resident/Visitor Assistance:
  Provide basic information to patients and visitors regarding facility services, policies, and procedures.
• Financial Support:
  Support the Business Office Manager by collecting payments from resident(s), families, etc., and ensuring deposits are completed accurately.
• Confidentiality Compliance:
  Adhere to all applicable federal, state, and local regulations, including those related to infection control, safety, abuse, neglect, and resident privacy (HIPAA).
• Training:
  Regularly complete all assigned training modules and courses within the Learning Management System (LMS) to stay up to date on required skills, policies, and industry standards.
• Special Projects:
  Support various administrative projects as assigned by the management team.
• Reception Area:
  Ensure the reception area is clean, organized, and stocked with necessary supplies, brochures, and forms, including the surrounding coffee bar and lounge area.
• Event Coordination:
  Assist in organizing meetings, conferences, or special events held within the facility.

• Preferred Experience
  :
  Minimum 1‑2 years of experience in a receptionist or customer service role, preferably in a healthcare setting.
• Required Education
  :
  High school diploma or equivalent required.
• Preferred Education
  :
  Some college coursework in office administration or related field; certification in medical office administration is a plus.

• Paid Leave Hours accrued as you work.

• Base compensation within the position’s pay range based on qualifications, skills, relevant experience and/or training.
• Premium pay such as shift differential, on‑call.
• Opportunity for annual increases based on performance.

USD $15.30 - USD $17.90 / Hr

• Sitting: 50%
• Twisting: 4%
• Standing: 17%
• Crawling: 0%
• Walking: 17%
• Kneeling: 2%
• Lifting: 2%
• Driving: 0%
• Squatting: 2%
• Climbing: 0%
• Bending: 5%
• Reaching Above Shoulders: 1%

• Up to 10 lbs:
  Occasionally
• Up to 20 lbs:
  Occasionally
• Up to 35 lbs:
  Occasionally
• Up to 50 lbs:
  Not required
• Up to 75 lbs:
  Not required
• Up to 100 lbs:
  Not required
• Over 100 lbs:
  Not required

• Sitting: 30 minutes
• Twisting: 2 minutes
• Standing: 10 minutes
• Crawling: 0 minutes
• Walking: 10‑30 minutes
• Kneeling: 2 minutes
• Lifting: 2 minutes
• Driving: 0 minutes
• Squatting: 2 minutes
• Climbing: 0 minutes
• Bending: 2 minutes
• Reaching Above Shoulders: 1 minute

• Simple Grasping:
  Normal weight items, frequently
• Pushing & Pulling:
  Normal weight items, frequently
• Fine Manipulation:
  Regular use of computers for typing and data entry

None

• Inside
  
  Hours:
  
  8 hours per day
• Outside
  
  Hours:
  
  0 hours
• Temperature:
  Normal range, typical indoor conditions
• Lighting:
  Average office lighting
• Noise Levels:
  Average, typical office environment
• Humidity:
  Normal range, typical indoor conditions
• Atmosphere:
  Generally controlled indoor environment with minimal risk factors.

None identified

None required