Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 1333)

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

• Provide best‑in‑class guest service: greet guests promptly, respond to questions and concerns efficiently, assist guests in meeting their video gaming needs, inform guests of special promotions, recommend additional items as appropriate, apply all selling behaviors during every transaction, and thank every guest for shopping at Game Stop.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using the Point‑of‑Sale (POS) computer system.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly and professionally.
• Promote Game Stop’s unique guest benefits, e.g., new title reservations, trade‑in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations, training associates, observing associate performance, and providing timely & appropriate feedback.
• Handle onboarding, job training, and compliance training for store associates.
• Schedule store associates and supervise staffing levels.
• Approve payroll, enter paid time off, and verify that store associates are paid for all time worked.
• Maintain cleanliness and merchandising of all store areas.
• Ensure Omni‑Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices.
• Support store team in meeting and exceeding sales, profit, and shrink goals.
• Perform store inventory counts and restock merchandise.
• Count, balance, and reconcile daily business transaction totals in the POS system.
• Verify all shipments for discrepancies and record them.
• Process defectives/recalls and stock pulls accurately.
• Ensure associate and guest safety; report any injuries promptly.
• Maintain store records/files in an organized manner.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders when the Store Manager is absent.
• Consistently adhere to Game Stop policies, procedures, and the Code of Standards, Ethics & Conduct.
• Adhere to all opening and closing procedures.

• Proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outwardly friendly personality with strong people skills.
• Provide genuine and individualized assistance to every guest.
• Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
• Achieve objectives in a fast‑paced environment.
• Work independently and as part of a team.
• Meet associate performance expectations, including attendance, appearance, safety and respectful workplace.
• Operate the POS computer system.
• Basic mathematics and alphabetizing skills.
• Complete required paperwork properly.
• Follow written or oral instructions accurately.
• Execute financial tasks in strict accordance with company policy.
• Work a flexible schedule, including extended hours, nights, weekends, and holidays; minimum 3 days per week availability.
• Manage stress and adapt to changing situations while maintaining guest service.
• Use good judgment, reliability and integrity.
• Work alone and stand/move throughout the store unassisted for up to 12 hours per day.
• Perform physical…